Customer Support Associate

Job Summary:

We are looking for a highly motivated and empathetic Customer Support Associate to join our team. In this role, you will serve as the first point of contact for our customers, providing timely, accurate, and friendly support through various channels including email, chat, and phone. Your goal will be to resolve customer issues efficiently while delivering an exceptional customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
• Troubleshoot product or service issues and provide appropriate solutions.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain a high level of product knowledge to provide effective support.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights to help improve products and services.
• Meet individual and team performance metrics, including customer satisfaction scores.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• 1–2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Good knowledge of Excel formulas like Vlookup, pivot table etc.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a strong desire to help customers.

Preferred Qualifications:

• Experience in a tech or e-commerce environment.
• Multilingual skills are a plus.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and development.
• Supportive team environment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you knowledge of Excel?

Experience:

• Customer service: 1 year (Required)

Work Location: In person