Customer Support Associate

Job Description

Job Title: Customer Support Associate Job Summary: As a Customer Experience Executive, you will be responsible for engaging with Occult Gurukul customers, resolving inquiries, and improving their customer satisfaction. You will work closely with internal teams to enhance processes and provide feedback to drive continuous improvement. Key Responsibilities: ● Act as the primary point of contact for customer inquiries via phone, email & chat ● Address customer concerns efficiently and effectively, ensuring timely resolution. ● Maintain a deep understanding of our products/services to provide accurate information. ● Monitor customer feedback and provide actionable insights to improve service delivery. ● Maintain detailed records of customer interactions and escalate any issue raised by the customer as necessary. ● Assist in developing customer experience strategies to boost retention and loyalty. ● Conduct follow-ups to ensure customer satisfaction and gather feedback. Requirements: ● Proven experience in customer service, customer experience, or a related field. ● Excellent communication and interpersonal skills. ● Strong problem-solving abilities and a customer-first mindset. ● Ability to handle high-pressure situations with patience and professionalism. ● Ability to multitask and manage time effectively. ● Bachelor’s degree in Business, Communications, or a related field (preferred). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Application Question(s): Are you an immediate joiner? Language: English (Preferred) Work Location: In person Application Deadline: 03/05/2025 Expected Start Date: 16/06/2025