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Gokwik Commerce Solutions
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Customer Success Manager - LT

Customer Success Manager - LT

Gokwik Commerce Solutions

2 - 6 years

|

6 - 9 Lacs

Gurugram Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

Training Sales E-commerce Swift Management RTO Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Onboard all new Merchants that are expected to come via Sales in the quarter as this is a highest volume quarter
Own complete support and success lifecycle brands don t raise tickets, the CSM is expected to preemptively resolve and engage
Drive monthly performance reviews, prepaid share improvement, and GMV growth discussions
Lead retention saves , pricing conversations, and churn mitigation
Provide hands-on support for technically unsound users setup, training, understanding dashboards and reports
Proactively upsell and cross-sell features like PPCOD, UPI incentives, checkout flows
Manage all product-related issues and merchant escalations across bot, RTO, and payment flows
Coordinate across Product, Ops, and Finance for swift resolutions
Conduct merchant trainings, webinars, and adoption nudges
Maintain regular engagement via daily phone calls and merchant WhatsApp groups
Resolve ad-hoc queries and repetitive operational blockers directly with merchant teams
Build long-term relationships with founders and CX heads of 30L 2Cr GMV brands who expect proactive involvement and guidance

Why This Role Matters

You re not just resolving tickets you re helping some of India s fastest-growing eCommerce brands run smoothly. Your quick thinking, clarity, and empathy will define the support experience and strengthen merchant trust.

Hit apply and let s build what the world remembers.

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