Customer Success Manager Consultant

As a Consultant (CSM) at CYFIRMA, you will play a crucial role in customer onboarding, technical support, account escalations, customer renewals, upsell campaigns, and establishing customer support practices. Your primary responsibility will be to ensure new customers are efficiently onboarded to CYFIRMA's products and services, guiding them to realize ROI promptly. In this role, you will need to have a deep understanding of CYFIRMA's product and service offerings to provide technical support and training to customers. Your focus will be on educating customers on the flexibility and capabilities of CYFIRMA's solutions, aligning them with their business needs and plans. Additionally, you will handle account escalations, ensuring timely responses to alerts, red flags, or feedback reported by customers. Moreover, you will be responsible for customer renewals, driving upsell campaigns to increase the lifetime value of CYFIRMA's customers. Periodic health checks of customer accounts will be necessary to ensure customer engagement and satisfaction. You will collaborate with international teams to enhance research, service operations, and platform development. To excel in this role, you should have at least 10 years of experience in managing customers and accounts in the cybersecurity domain. Proficiency in customer service practices, technical aptitude to learn CYFIRMA's offerings, and familiarity with OSINT or security analysis tools are essential. Knowledge of IT networking, internet technologies, firewalls, and cybersecurity tools, along with experience in CRM software like Salesforce, will be beneficial. A bachelor's degree in computer science or a related field is required, along with proficiency in the Microsoft Office Suite. Excellent communication skills in English, both written and verbal, are necessary as this role involves client-facing interactions remotely. Holding security certifications such as GCTI, CHFI, CEH, Security+, etc., will be an additional advantage. Join CYFIRMA's dynamic team as a Consultant (CSM) in Bangalore, and contribute to enhancing customer success through effective onboarding, support, and relationship management in the cybersecurity industry.,