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TE Connectivity
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CUSTOMER SERVICE SPECIALIST I

CUSTOMER SERVICE SPECIALIST I

TE Connectivity

3 - 5 years

4 - 7 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

sap order management customer service sales lean business opportunity customer complaints emea career development job posting sap is sql twitter ms office outlook ms office tools wellness sap data services etl internet customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Posting TitleCUSTOMER SERVICE SPECIALIST I Job ID:135204Job Code30003102 Business UnitGLOBAL AUTOMOTIVE (10002006) BuildingTE Services India (KN1) Band/Level5-4-SHiring ManagerNISHANTH MURUGESH SATHYAMURTHY RecruiterRabiya Tasneem RelocationYes - DomesticTravelLess than 10% Employee Referral Amount$30,000.00 Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Roles & Responsibilities
The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings.

Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process

Manual Order Entry and Order Changes

Manual Scheduling Agreement updates

Quote Entry

Create credits, debits, pro forma invoices or returns.

Handling of Customer Portals

Supporting EDI

Maintaining Customer Profiles and keep that updated

Handling multiple team mailboxes with full proficiency

All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.

Quality check for the peers.

Responsibility of high quality & on time delivery

Willingness to learn new tasks as per business requirements.

Ensuring a constant usage of Leader Standard Work

Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge.

Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)

Drive TEOA according to Star Level requirements

Desired Candidate

Minimum 3-5 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred.

Good knowledge in Outlook, SAP, MS Office tools, Web Portals.

Excellent written & verbal communication skills in English

Performance oriented

Team player and Quality focused.

Highly motivated

Willingness to quickly adapt to new situations and tasks

Shift timing 9 PM to6 AM

Collaboration with the co-workers in the Team.

Competencies
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity Events

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come
only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

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CUSTOMER SERVICE SPECIALIST I