Customer Service Representative(WFH)

In this remote role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about our products or services.
We are seeking motivated and customer-focused individuals to join our team as Work From Home Customer Service Representatives. In this remote role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience.

Duties and Responsibilities

• Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about our products or services.
• Identify customer needs and concerns, and proactively find solutions to meet their requirements.
• Exhibit clear and professional written and verbal communication, maintaining a friendly and empathetic tone in all interactions.
• Develop a strong understanding of our company's offerings to provide accurate and helpful assistance to customers.
• Assist customers with technical issues or troubleshooting, guiding them through common problems.
• Effectively manage multiple customer inquiries while meeting response time expectations.
• Educate customers on product features, benefits, and best practices.
• Stay updated on product changes, process updates, and industry trends to adapt to evolving customer needs.

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Work from home

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Speak with the employer
+91 6394763583