Customer Service Representative – Outbound Calling

2 years

3 - 4 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Service Representative – Outbound Calling (HVAC Process)
Number of Openings: 3Experience Required: 1–2 years in outbound calling, preferably in a service-based or sales environmentSalary Range: ₹30,000 – ₹35,000/monthWorking Hours: 10-hour shift, 6 days/week (US shift: 6:30 PM – 4:30 AM IST)Location: Mohali Office – On-site

Key Responsibilities:

  • Making outbound calls for appointment scheduling, follow-ups, and membership promotions
  • Recording accurate customer and call data in CRM systems
  • Adhering to scripts and guidelines to ensure consistent quality
  • Meeting daily/weekly call and conversion targets
  • Conducting customer satisfaction surveys
  • Coordinating with the US team for a smooth service workflow

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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