Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Established in 2006 in Kolkata, Arohan Financial Services Limited, a part of The Aavishkaar Group, is among India’s largest NBFC MFIs. The organisation has received numerous top-notch gradings, including a bank loan rating of A (Stable) and an MFI grading of MF1 from CARE Ratings. Arohan is Great Place to Work-Certified™ and ranks among the Top 100 Best Workplaces in India 2022. Committed to empowering underserved households and small businesses through a range of sustainable financial services, Arohan aims to impact 28 million lives by the year 2028.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Gorakhpur. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include addressing customer questions and concerns, resolving issues, and maintaining detailed records of customer interactions.

Qualifications

  • Skills in Customer Service, Customer Support, and Customer Experience
  • Ability to ensure high levels of Customer Satisfaction
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Experience in the financial services industry is a plus
  • Bachelor's degree in Business, Finance, or related field

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