Customer Service Executive

We seek a highly motivated and skilled Customer Service executive with 2-3 years of experience to join our team. The ideal candidate will be responsible for providing excellent customer service and support.

This is a Work From Office (WFO) position. Must be comfortable working in the UK time zone.

● Answering incoming calls and assisting customers with issues or re-routing as appropriate

● Make Outbound calls to customers and suppliers to follow up on issues and queries

● Keeping accurate records

● Checking Supplier Invoices against Purchase Orders

● Answer customer tickets in a timely manner

● Manage returns & damages tickets in a timely manner

● Checking Stock for customers

● Giving basic product or service information over the phone or via email

Requirements:

● 2-3 years' experience in a similar role

● Have excellent attention to detail and be methodical and well organised

● The ideal candidate will be well spoken and fluent in English.

● Candidates must have a great phone manner and effective written and verbal communication skills

● Must be able to work on their own initiative and as part of a team

● Excellent computer skills required, proficiency in use of CRM systems, Google Drive and Freshdesk (or similar) a distinct advantage

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person