Customer Service Executive

We are looking for a proactive and courteous Customer Center Executive to join our team at Poonollil Silk, Edapally. The ideal candidate will be responsible for handling customer inquiries, assisting with in-store and online support, and ensuring a smooth and pleasant customer experience.

Key Responsibilities:

• Greet and assist walk-in customers at the customer service desk.
• Handle inbound and outbound customer calls and messages.
• Resolve customer complaints and queries efficiently.
• Coordinate with sales and billing teams for customer support.
• Manage order tracking, exchanges, and returns.
• Maintain daily records of customer interactions and feedback.
• Promote offers, loyalty programs, and provide product information.
• Ensure customer satisfaction and support retention efforts.

Key Skills Required:

• Good communication skills in Malayalam and English.
• Polite, patient, and customer-first attitude.
• Basic knowledge of computers and customer service software.
• Ability to multitask and stay organized.
• Team player with strong interpersonal skills.

Job Type: Full-time

Pay: From ₹10,000.00 per month

Work Location: In person