Customer Service Associates (Jewellery Brand)

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule with a preference for male candidates and US Shift timings. Ideal candidates should reside within 5-10 km from SEEPZ (MIDC). Your primary duties and responsibilities will include empathizing with the customer experience, prioritizing customer needs, handling complaints effectively within the stipulated TAT, and collaborating with cross-functional teams to provide solutions. You will be expected to be a strong advocate for customers, deliver excellent customer service, manage customer follow-ups, and drive sales and upselling. To excel in this role, you should have a minimum of 2 years of experience in high-velocity Customer Experience processes, with exposure to dealing with international customers. Familiarity with CRM systems, Microsoft applications, and basic understanding of eCommerce websites is preferred. Effective written communication skills, along with gems/jewelry knowledge, will be advantageous. Key requirements for this position include working 24*7 rotational shifts with rotational offs, handling voice, emails, chats, and social media interactions, and managing your own transportation as the company does not provide transport services. Graduates are preferred for this full-time role. Candidates are required to have a total of 4 years of experience, with specific experience in the Diamond Jewellery Industry (3 years), customer service (4 years), and upselling (2 years). Night shift availability is mandatory for this position. If you are willing to reliably commute or relocate to Mumbai, Maharashtra, and meet the specified experience and shift requirements, this opportunity may be suitable for you.,