Customer Service Associate (US Process)

Key Responsibilities

● Continuously monitor live camera feeds and alarm systems.

● Detect, track, and investigate suspicious behaviors or intrusions

● Escalate incidents using voice-down protocols and by alerting relevant contacts or

emergency services.

● Maintain detailed logs and reports for every incident

● Conduct regular checks of surveillance and digital equipment; report malfunctions

promptly

● Collaborate with peers, on-site security, and external authorities as needed

● Stay alert during long shifts, maintaining vigilance and situational awareness

● Adhere to data privacy regulations and company SOPs.

Qualifications & Skills

● Bachelor's degree in any discipline.

● Excellent communication—Versant level 5 preferred.

● Strong analytical skills with attention to detail.

● Basic computer literacy (MS Office, web-based platforms).

● Ability to stay focused during long shifts.

● Professional demeanor, high integrity, and strong soft skills—verbal clarity, empathy,

composure.

● Willingness to work in rotational shifts, including nights and weekends.

Job Types: Full-time, Permanent

Schedule:

• Rotational shift
• US shift

Education:

• Bachelor's (Preferred)

Experience:

• US Process: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person