Customer Service Associate

Job Title: Customer Service & Outlet Handling Executive

Location: Sector 21 Gurgaon, Haryana

Shift Timing: 10:00 AM to 7:30 PM |

Employment Type: Full-Time - (9 Hrs. working)

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service & Outlet Handling Executive. The ideal candidate should have prior experience in F&B chains like Haldiram's, Pizza Hut, Barista, Café Coffee Day, etc., with knowledge of ice cream service, smoothies, bakery items, and basic store operations.

Key Responsibilities:

• Customer Service:

o Greet and assist customers courteously.

o Take and serve orders efficiently with accuracy and speed.

o Address customer queries and complaints promptly and professionally.

• Product Handling:

o Prepare and serve smoothies, sundaes, gelato, ice cream scoops, and hot/cold beverages.

o Warm and plate bakery items as per standard procedures.

o Ensure hygiene and presentation standards for all served products.

• Outlet Operations:

o Operate billing and POS system; manage cash and digital transactions.

o Maintain daily sales records and shift reports.

o Assist in opening and closing of the outlet, maintaining cleanliness and safety.

o Stock monitoring and inventory handling of food and packaging items.

o Follow SOPs for food safety and cleanliness.

Skills & Requirements:

• Minimum 1-2 years of experience in similar F&B retail outlets (e.g., Haldiram’s, Pizza Hut, Barista).

• Knowledge of ice cream service, smoothies, baking, and café-style menu handling.

• Experience in cash handling and POS machines.

• Excellent communication and interpersonal skills.

• Basic hygiene and food safety understanding.

• Willingness to work in rotational shifts.

Preferred Qualification:

• 10th/12th Pass or Diploma in Hospitality/Hotel Management.

• Food handler certificate (preferred but not mandatory).

Salary: 18000 to 20000 pm

Benefits: Uniform, incentives (based on performance)

If you are Interested pls share your CV on WhatsApp - 9310404922

Regards

Anjna Tanwar

HR Admin

1.5Degree

9310404922

www.1.5Degree.co

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9310404922Expected Start Date: 23/07/2025