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Home
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Avalara Technologies
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Customer Service Analyst

Customer Service Analyst

Avalara Technologies

2 - 7 years

7 - 9 Lacs

Pune

Posted:3 days ago| Platform:

Apply

Skills Required

US Process Excellent Communication In English Voice Process MS Office International Voice Process Blended Process Advanced Excel Excel Sheet Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Name: Avalara India.

Company website: www.avalara.com

Job Title:

Location

Department

Job Type

Shift

Transport provided for night shift

No. of vacancies

HR Email ID

About the Role:

Customer Service Analysts

Key Responsibilities:

Handle inbound and outbound voice calls from customers in the
USA region
.
Respond to customer inquiries promptly, courteously, and professionally.
Troubleshoot product/service-related issues and provide effective solutions.
Document customer interactions accurately in the system.
Escalate complex issues to the appropriate departments when needed.
Maintain knowledge of company products, services, and internal tools.
Meet or exceed performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills and Qualifications:

Bachelor’s degree in any field is
mandatory
.
3-7 years
of experience in a customer service or voice support role, preferably supporting US/UK clients.
Excellent verbal communication skills with a
neutral or American accent
.
Ability to multitask, prioritize, and manage time effectively.
Proficient in using customer support systems and CRM tools.
Strong problem-solving and interpersonal skills.
Flexibility to work in rotating shifts, including night shifts and weekends (as per business needs).

Preferred Qualifications:

Experience working in a BPO/KPO or global support environment.
Familiarity with ticketing systems like Zendesk, Salesforce, or Freshdesk.
Exposure to customer experience metrics like CSAT, FCR, and NPS.

Kindly Note - Only shortlisted applicants will be contacted.

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