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AMERICAN EXPRESS
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Customer Service Analyst

Customer Service Analyst

AMERICAN EXPRESS

0 - 1 years

2 - 3 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

Outbound Contract review Analytical Reconciliation CMS Legal documentation MS Office Risk management Customer Service Analyst Network development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

- The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
- Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
- Review, analyze, and process merchant requests from the simple to the complex
- Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
- Strong analytical and collaboration skills
- Excellent written and verbal communication skills
- Demonstrates ability to be self-directed with excellent follow through
- Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
- Able to interact professionally with all levels of clients
- Ability to manage multiple tasks simultaneously
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.

Minimum and preferred Qualifications

- Graduates
- Excellent verbal and written communication skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to take independent decision & meet stringent deadlines
- Demonstrated dependability

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AMERICAN EXPRESS

Financial Services

New York NY

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