Customer Relationship Manager - Salesforce

Role Title: Customer Relationship Manager / Senior Manager - Salesforce Department: Corporate Sales Location: Jogeshwari, Mumbai Reports to: Global CSO Educational and Experience Requirements: Bachelors in management or pharmacy BCA / MCA /BE / BTech in IT or Computers or Electronics / BSc / MSc IT or Computers MPharma / BPharma / MBA / BTech Experience At least 10+ years of experience in Salesforce CRM Experience in B2B manufacturing industry / Enterprise organizations Understanding of Pharma sector Job Objective To put a governance system for ease of use and thereby increasing the usage of CRM. Increase and have a proper system of lead management and opportunity management. Ensuring all enquiry and all other sales related data is in the system. To ensure that there is no unwanted data in the system. To make the basic framework to drive key account management (KAM). To ensure that understanding of CRM system across the organization is at the higher level. Primary responsibilities: Managing CRM activities of the group at the corporate level Conduct hands-on implementation, configuration, and development of various components of CRM, like KAM, ABM, and training associates. Working on preparing a CRM governance model and implementing/monitoring the same Adapt to different end-user learning styles. Assist Internal Sales Team resources in managing their inquiries in CRM. Giving monthly MIS report to CSO for discussion with Board. Upgrading CRM on a continuous basis by implementing new features. Monitor CRM usage across the group. Complete coordination with Sales Force. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas Cleaning the complete data from the system. Resolving user related issue. Putting governance system to ensure that past challenges are not repeated. Increasing usage of CRM across organization and making sure that all sales related reviews are through CRM. Train the new joinees and existing associates in the organization for CRM usage. Enhancing the CRM usage across global locations. Key Interfaces: Internal Interfaces All sales team Business Development team Marketing team Senior Management External Interfaces Consultants Salesforce Competencies: Understanding of Sales Force CRM Phases of design, development, and integrated testing, web and Salesforce applications Experience in Salesforce consulting and implementations Understanding of Pharma Industry Learning adaptability Agility People development Drive for results Driving team collaborations across ACG Organization Building Training abilities,