Customer Relationship Manager (CRM)

Job Description

Summary: We are looking for a Customer Relationship Manager (CRM) to seek generate leads and fix appointments with Study Overseas consultants to add academic and business assignment-related services to their portfolio. The role involves making outbound calls, handling inbound inquiries, and assisting clients with appointments of Sales Managers. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to convert affix appointments for the sales team. Job Title: Customer Relationship Manager (CRM) Website: https://www.zucol.in/ Experience: 6 months to 1 year Location: M3M Cosmopolitan Sector 65 Salary: 3 LPA – 4 LPA + Incentives (variables) + Group Health Insurance (2 Lacs) Key Responsibilities: Make outbound calls to potential clients to for the sales team. Handle inbound queries from students, professionals, or businesses regarding assignment assistance. Convince regarding the utility of additional services offered to students studying/planning to study abroad also understand customer requirements and provide suitable solutions (inbound queries). Explain services, pricing, and delivery timelines clearly and persuasively. Follow up with leads and ensure timely conversion of inquiries into confirmed orders. Maintain records of calls, customer details, and transactions in the CRM system. Coordinate with writers, subject matter experts, and other team members to ensure smooth service delivery. Handle customer complaints or concerns professionally and ensure customer satisfaction. Meet daily, weekly, and monthly calls and sales targets. Requirements: Experience in tele-calling, sales, or customer service (preferably in academic or content-related services). Strong verbal communication and persuasive skills. Ability to handle objections and negotiate effectively. Basic knowledge of academic writing and assignments is an advantage. Familiarity with CRM software and basic computer skills. Self-motivated, target-driven, and results-oriented. High school diploma or equivalent (Bachelor’s degree preferred). Note: Fresher’s can also apply with good communication skills and intelligence level. Salary will depend upon Interviews and Manager Feedback. Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Kindly read the Job description and if you are comfortable with salary then apply. Experience: Telemarketing: 1 year (Required) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person