Customer Relationship Management Officer

Job Descriptions JSB Group (Real Estate)

Job Description – Executive – CRM

Company: JSB Group
Department: CRM Role: Back office Work Industry: Real Estate / Construction Experience: 1 – 3 years Salary: As per industry standards Employment Type: Full-time

Job Summary

We are looking for a diligent and detail-oriented CRM Executive to handle day-to-day Customer operations for our real estate projects. The role including the handling of Booking Forms, Receipts, NOCs, and Demand Letters, Manage Data Entry.

Key Responsibilities

- Maintain day-to-day Booking form entries in ERP software, preferably in Farvision ERP software.
- Building and maintaining strong, positive relationships with customers to ensure satisfaction and loyalty. - Working with sales and marketing teams to align strategies and improve customer engagement. - Generating reports on customer interactions, satisfaction, and other relevant metrics. - - Organize and maintain supporting documentation digitally

Desired Candidate Profile

- Proficient MS Excel and Data
- Strong attention to detail and time management - Ability to handle multiple projects and deadlines

- Prior experience in real estate or construction domain is a plus

Skills Required for CRM Roles

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members.

• Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions.

• Problem-Solving Skills: The ability to identify and resolve customer issues effectively.

• Technical Skills: Proficiency with CRM software and other relevant technologies.

• Customer Service Skills: A strong understanding of customer service principles and practices.

• Sales and Marketing Knowledge: Familiarity with sales and marketing principles is helpful.