Customer Relationship Executive

Job Description

To serve as the primary point of contact for customers regarding order placement, order tracking, and service-related queries, ensuring smooth communication and high customer satisfaction. Key Responsibilities Customer Order Handling Receive and process customer orders via email, call, or portal. Coordinate with dispatch and production for order timelines. Enter and manage order data in CRM/ERP system. Order Status Updates Provide timely updates to customers on dispatch schedules. Share tracking details, expected delivery dates, and invoice copies. Communicate proactively in case of delays or rescheduling. Customer Service & Communication Handle post-sale queries such as invoicing, warranty, product info. Log service requests and escalate to relevant departments. Maintain professionalism in all customer communication (calls, email, WhatsApp). Internal Coordination Liaise with accounts, dispatch, and service departments. Ensure all commitments to customers are tracked and fulfilled. Maintain accurate customer records and follow-up logs in Zoho CRM Requirements Eligibility Criteria Education : Graduate in any discipline. Additional certification in customer support or communication is a plus. Experience : 1\u20133 years of experience in a customer-facing or coordination role. Experience with order processing or customer support preferred. Skills Required : Excellent written and verbal communication (English & Hindi) Polite, composed, and solution-oriented attitude Basic knowledge of CRM tools (Zoho CRM preferred) MS Excel, email, and phone handling proficiency Benefits Job Type : Full-Time (Office-Based) Working Hours : Standard business hours, 6 days a week Recruitment : Through pre-screening and telephonic interview Reporting : Weekly reporting and scoring.