Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Summary: We are seeking a dynamic and customer-focused Customer Relation Executive to manage and enhance customer relationships. The ideal candidate will act as the primary point of contact for clients, ensuring a high level of satisfaction, timely communication, and loyalty to our brand. This role involves both proactive outreach and reactive support to deliver a superior customer experience. Key Responsibilities: Maintain regular communication with clients to understand their needs and concerns. Build and nurture long-term relationships with existing customers. Assist clients in resolving issues promptly and professionally. Coordinate with internal departments to ensure smooth service delivery. Identify opportunities for upselling or cross-selling additional products/services. Collect customer feedback and relay it to the product or service teams for continuous improvement. Maintain accurate records of customer interactions and transactions using CRM software. Ensure customer satisfaction targets and KPIs are consistently met. Support the customer lifecycle from onboarding to renewal. Required Skills & Qualifications: Any Bachelors degree 1-3 years of experience in customer relations or a similar client-facing role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM tools and Microsoft Office Suite. Ability to multitask and manage time effectively. A customer-first attitude with a commitment to providing high-quality service.
Magnus Group
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