Posted:6 hours ago|
Platform:
Work from Office
Full Time
Job Description: The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues. The role requires a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Manage escalated cases and provide comprehensive support for timely and effective resolutions. Leverage SAAS-based case management platforms and systems with advanced technical proficiency. Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols. Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives. Required Candidate Profile: Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system. Excellent written and verbal communication skills. Strong ability to work collaboratively with cross-functional teams. Familiarity with the Education Industry and case management best practices. Educational Qualifications: UG: Any Graduate PG: Any Postgraduate Others: Proficiency in MS OFFICE Suite
ALLEN Career Institute
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