Customer Relationship Executive

Gurudev Motors

0 - 3 years

0 - 3 Lacs

Ambattur trichy

Posted:4 days ago| Platform:

Apply

Skills Required

Customer Support Inbound Process Customer Relationship Inbound Voice Process Customer Service Front Office Solving Queries Customer Care System Administration Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain up-to-date customer database and records in the system
Service Reminder call to customers as per process
Take appointments during Service Reminder calls and update the system
Post Service Feedback calls to customers as per the process
Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
Do Insurance renewal reminder calls and promote BharatBenz Insurance.
Make service measure calls as per requirement
Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits

More Jobs at Gurudev Motors

Service Advisor

Chennai, Vellore

Experience: Not specified

INR 1 - 4 Lacs

Sales Consultant

Ambattur, Chennai

1.0 - 6.0 yrs

INR 1 - 5 Lacs

Customer Relationship Executive

Ambattur, Chennai, trichy

Experience: Not specified

INR 0 - 3 Lacs

Technician

Chennai, Guindy

Experience: Not specified

INR 1 - 3 Lacs

Sales Manager

Vellore

8.0 - 13.0 yrs

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.