Customer Relationship Executive

Facelit Skin Clinic is seeking an enthusiastic and client-focused Customer Relationship Executive to manage front desk operations and ensure a premium customer experience. This role involves handling client communications, appointment scheduling, lead follow-ups, and acting as the key point of contact between clients and the clinic.

Key Responsibilities:

• Greet and assist walk-in clients with a warm and professional demeanor
• Manage appointment scheduling, rescheduling, and follow-ups efficiently
• Handle inbound and outbound calls in a courteous and timely manner
• Respond to client inquiries via phone, WhatsApp, and other platforms
• Generate and follow up on leads from online platforms and marketing campaigns
• Maintain and update lead/client databases accurately
• Promote clinic services, treatments, and packages to new and existing clients
• Collect and record client feedback to support service improvements and retention
• Coordinate with clinical and marketing teams for seamless operations
• Submit daily reports on calls, follow-ups, and conversions

Key Skills Required:

• Excellent verbal and written communication in English and Malayalam
• Strong interpersonal and customer-handling skills
• Pleasing personality with a customer-first attitude
• Proficiency in basic computer tools (MS Office, CRM, WhatsApp Business, etc.)
• Ability to multitask and work collaboratively with team members

Qualifications:

• Graduate / Diploma in any discipline
• Prior experience in front desk operations or customer service is preferred

Work Location:

Facelit Skin Clinic, Trivandrum, Kerala

How to Apply:

Send your updated CV to: [email protected]
Call/WhatsApp: 73566 57222

Job Type: Full-time

Pay: From ₹18,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 7356657222Expected Start Date: 01/08/2025