Customer Relationship Associate

Company Name - Nap Chief

Website -

Address - Turbhe, Navi Mumbai

Type: Full-Time

POSITION - Customer Relationship Associate

Nap Chief s looking for a Customer Relationship Associate to join our dynamic team. As a part of our growing Direct-to-Consumer (D2C) initiative, you will be responsible for ensuring smooth and meaningful interactions with customers, driving engagement, and enhancing overall satisfaction at every stage of their journey with us.

Experience: 1- 2 years

Role and Responsibilities:

Customer Support Coordinator : Serve as the first point of contact for customers through email, phone, or chat, ensuring a seamless experience.
Order Tracking & Support : Track orders, handle inquiries, and ensure timely responses to all customer tickets.
Relationship Builder : Develop and maintain strong relationships with customers, understanding their needs and ensuring they feel valued and heard.
Customer Feedback Loop : Collect and relay customer feedback to the team to improve products and services.
CRM Management : Organize customer interactions and data using CRM tools to ensure accurate records and communication.
Problem-Solver : Resolve customer concerns with empathy and creative solutions.
Brand Advocate : Represent the companys values and provide an exceptional customer experience to encourage loyalty and satisfaction.

Ideal Candidate

• Graduate in Business, Communications, or a similar field.
• Strong Communication Skills with the ability to engage with customers professionally and empathetically.
• Customer-Centric : Positive attitude, passionate about delivering outstanding service.
• Multitasker : Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• CRM Tools Knowledge : Familiarity with CRM tools is a plus, but not required.
• Problem-Solving Mindset : Quick-thinking and adaptable to resolve issues effectively.

If you are eager to build strong relationships and contribute to our customer-first culture, wed love to hear from you!

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Can you travel til Turbhe daily?
• How many years of work exp in customer service department?
• What is your age?

Language:

• English (Required)

Work Location: In person