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Headphone Zone
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Customer Operations Executive

Customer Operations Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Headphone Zone

1 - 2 years

3 - 4 Lacs

Mumbai

Posted:5 days ago| Platform:

Apply

Skills Required

RTOS Logistics coordination Warehouse Excel Customer service operations Inspection MS Word Customer Service Executive Customer interaction CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we d want for ourselves guided by a simple ethos:

we re ladies and gentlemen, serving ladies and gentlemen

. And above all, while we are not a music company, music is at the core of everything we do.

About the Role

As a

Customer Operations Executive

at Headphone Zone, you ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful.

You ll support our

Customer Happiness Officers

by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly so that every customer interaction reflects the care and quality we stand for.

Why This Role Matters

We want every customer to not just love the products they buy but love the experience of buying from us.

Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you ll help us honour the trust our customers place in us.

What You ll Do

Work closely with
Customer Happiness Officers
to track and resolve
delivery issues
escalations, RTOs, and re-attempts

Coordinate pickups
for warranty and return cases prepare shipping documents and maintain accurate records

Update and share
the
Pending On Inspection (POI)
list daily with the warehouse team to ensure timely processing

Track and manage all
returns and units for inspection
received at our Mumbai location

Liaise with Warehouse and Logistics partners
to ensure smooth flow of post-sale operations

Help maintain a
seamless, transparent process
for returns, warranties, and after-sale support so customers enjoy a hassle-free experience

What We re Looking For

Freshers are welcome!
Or even better 1 2 years of experience in customer service, operations, or logistics coordination

Experience in
customer interaction
ability to build relationships, understand needs, and provide clear direction

Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once

Basic knowledge of
MS Word
,
MS Excel
, and experience with
CRM systems
(a bonus)

A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect

Based in Mumbai this is a
full-time, in-office
role at our HQ in
Andheri West

Cultural Fit

Headphone Zone is a place for people who want to do great work the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don t matter here; how you think, learn, and contribute does.

You ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that s fast, unstructured, and a little chaotic (in the best way). Most of all, we re here to help people rediscover music and everything we do comes from that purpose.

Why Join Us?

At Headphone Zone, you ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity and we re here to serve, not to sell. You ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.

If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle you ll love it here.

How to Apply

If this sounds like your kind of role, hit Apply we d love to hear from you.

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Headphone Zone

Retail

Mumbai MH

51-200 Employees

12 Jobs

Key People

Raghav Somani

Founder & CEO
N/A

N/A

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Personal Settings

Customer Operations Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

we re ladies and gentlemen, serving ladies and gentlemen

Customer Operations Executive

Customer Happiness Officers

Customer Happiness Officers

delivery issues

Coordinate pickups

Update and share

Pending On Inspection (POI)

returns and units for inspection

Liaise with Warehouse and Logistics partners

seamless, transparent process

Freshers are welcome!

customer interaction

MS Word

MS Excel

CRM systems

full-time, in-office

Andheri West

More Jobs at Headphone Zone