7 Customer Obsession Jobs

You are seeking a Senior Account Manager role with deep industry knowledge and significant experience in account management with Indian Conglomerates. Your main responsibility will be to establish strategic partnerships with clients to support their transformation journeys and deliver impactful results. The Enterprise Account Team at Microsoft focuses on partnering with customers to achieve strategic goals by providing a differentiated customer experience, winning against competition, maximizing customer spend, achieving revenue targets, and driving revenue growth for Microsoft. As a Senior Account Executive, you will work closely with strategic customers to drive transformation focusing on AI, Copilot, and Security to achieve business outcomes. Leveraging a large multi-functional team and engaging at senior levels, you will bring industry-relevant solutions to help customers adopt digital technologies. To succeed in this role, you should have a proven track record of driving market share growth, achieving sales targets, customer obsession, and partner collaboration. This role requires onsite presence at Microsoft. Microsoft's mission is to empower every individual and organization to achieve more through innovation, collaboration, and a culture of inclusion. Key Responsibilities: - Develop and execute account plans to meet revenue targets and customer outcomes. - Engage with internal and external stakeholders to drive digital transformation strategies. - Orchestrate the full customer team to deliver outcomes and build trust. - Proactively understand the customer's business and industry priorities to drive new business opportunities. - Advocate for customers internally to ensure their needs are met. - Lead virtual teams to achieve growth in revenue and market share. - Build and maintain knowledge of the customer's industry, business strategy, and key solutions. Qualifications: - 10+ years of experience in diverse industries with Indian Conglomerates, focusing on digital transformation. - Bachelor's Degree in Business, Technology, or related field. Master's Degree in Business Administration is a plus.,

As a Technical Support Manager in Bangalore, India, with 10-15 years of experience (including 8+ years in technical support leadership), you will oversee Lenovos technical services for commercial customers in India. Your role will involve collaborating with various technology and service teams to ensure top-notch support, driving operational excellence, and establishing a high-performing support function. Your primary responsibilities will include revolutionizing the support experience for Lenovos commercial customers by enhancing metrics like First Call Resolution, Repeat Dispatch Rate, Fix on Phone, and Turnaround Time (TAT). You will lead capacity planning, recruitment, and training efforts in conjunction with business operations to optimize workforce deployment. Additionally, you will manage critical customer escalations, engage with other service towers for prompt issue resolution, and implement efficient support processes, tools, and systems. To excel in this role, you should possess a Bachelor's degree in Information Technology or a related field along with a solid background in the IT service industry. Your experience should encompass technical support management, particularly in contact center environments, and managing remote support teams and service delivery operations. Proficiency in troubleshooting IT hardware and software, analyzing Annual Failure Rate (AFR), and simplifying technical concepts for teams and customers is essential. Moreover, hands-on experience with CRM tools like MSD CRM and Oracle RightNow, as well as a data-driven mindset to interpret and act on support metrics/KPIs, will be advantageous. As a successful Technical Support Manager, you should exhibit high customer focus, strong analytical and problem-solving abilities, proactive initiative-taking, personal integrity, and commitment to delivering exceptional results. Excellent communication, interpersonal skills, and the ability to foster trust within a team are also key behavioral competencies required for this role. Having experience in warranty service delivery or a tech support BPO setting, as well as proficiency in implementing automation, chat support, or AI-enabled tools in a support environment, would be considered as a bonus.,

As an Area Sales Manager in the Direct-to-Consumer (D2C) function at Airtel, your role is crucial in spearheading the delivery of all lines of businesses in the assigned geography to maximize extraction while ensuring top-notch service to customers. You will lead retail teams, predominantly Postpaid, and Broadband teams with the aim of increasing engagement within residential societies as the preferred service provider, along with ensuring successful in-store operations. Your responsibilities will include executing strategic plans for the D2C business in the assigned geography, aligning with organizational goals and market dynamics. You will drive revenue growth by implementing effective distribution strategies, manage budgets efficiently, and optimize the sales and distribution network to enhance market penetration. Additionally, you will be responsible for managing the D2C product portfolio, identifying and mitigating risks associated with market dynamics, and overseeing store profitability through the delivery of revenue/cost plans. Stakeholder management is another critical aspect of your role, where you will form partnerships with residential societies, adopt industry best practices, and resolve potential conflicts in the stakeholder ecosystem. Furthermore, people management is key, as you will review and monitor the performance of Territory Managers and Store Managers, provide developmental support, anchor training sessions for team member development, and ensure a clear talent development plan is in place. To be successful in this role, you should have a full-time Graduate degree and preferably a Masters degree in business administration from a Tier 1/2 Business School, along with 6-8 years of work experience in Sales, Marketing, or Service in a leadership role from the Media, Consumer Electronics, Telco, or related industry. Proficiency in sales and marketing techniques, knowledge of building retail channels and service operations, problem-solving skills, analytical skills, effective communication, strong interpersonal skills, teamwork, result orientation, multitasking ability, enterprising attitude, customer obsession, and positive drive and energy are some of the key competencies required for this position. Join us at Airtel and be a part of our limitless journey where you can create a significant impact, take ownership, experiment with different career paths, and be limitless in your potential to make a difference both internally and externally. #BeLimitless.,

Job Description: Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. Limitless Impact: We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee: You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership. You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Title: Territory Sales Manager LCO Designation: Territory Sales Manager Function: D2C Sub-Function: Homes Location: Not specified Level/Grade: Senior Executive Position Description: The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with LCO partners & foster business relationships to enhance business for D2C. Organizational Relationship: Reporting To: Regional Head (~ Zonal / Area Sales Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY: Managerial: Individual Contributors Sales Management: Key Responsibilities & Accountabilities: - Drive revenue growth by focusing on new & existing LCO partners and expanding the company's footprint within the territory. - Optimize the sales and distribution network to enhance market penetration. - Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. - Ensure brand visibility through organized go-to market merchandising activities to drive gross & net adds. Customer Experience: - Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. - Ensure compliance with policies and processes by the LCO partners and ensure customer SLAs are met. - Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management: - Manage & expand LCO network through incentives and seamless grievance redressal. - Form partnerships and train LCO partners on product features / sales techniques / market positioning to strengthen the D2C business. - Effectively implement active relationship management programs & negotiate agreements with LCO partners to ensure mutually beneficial terms and conditions. People Management: - Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between D2C Zonal / Area managers of sales and service. - Manage the team responsible for installing, servicing, and repairing structures and major components. - Anchor trainings as required for team member development. - Own and manage a strong people connects at all levels across the organization. - Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience: - Education Qualification: Full-time graduate degree, MBA / PGDM (optional) - Total Experience: 2+ years of experience in sales preferably Telecom / FMCG Key Interactions: Internal / External Stakeholders: (Internal means External to the department and internal to the organization; External means External to the organization) - Internal: Zonal / Area Sales Managers & Field Sales Executives - External: LCOs & Channel Partners Skills and Competencies: Technical Competencies: - Proficiency in sales and marketing techniques - Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies: - Problem Solving - Analytical Skills - Communication Skills (oral/written) - Interpersonal Skills - Teamwork and Collaboration - Result Orientation - Customer Obsession - Positive Drive and Energy,

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions and beyond. You get to go above and beyond to take responsibility, challenge the norms, and take risks to create big things in more ways than one. You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. The incumbent is expected to execute the organization's business growth strategy in the assigned geography and will own the revenue generation (Hunting) and maintenance (farming) across all Lines of Business - Data/Corporate Postpaid/Fixed Line/New Products. As the Zonal Sales Manager, you will be leading a team of approximately 8-13 frontline sales team members and will be responsible for mentoring the team, building the right capabilities, governing relevant performance parameters, and taking corrective actions as necessary. You will connect and work with internal stakeholders to facilitate smoother business acquisition and customer issue resolution for all B2B Accounts. Reporting to the Circle Business Head, you will have direct supervision over 8-13 managerial individual contributors. Key Responsibilities & Accountabilities: - Execute the Go-to-Market strategy in the assigned zone with a team of Account Managers. - Build sales plans, forecasts, funnel, and strategies to achieve sales targets and profitability growth. - Deliver as per the assigned targets for sales, revenue growth, churn, and product mix for the respective zone. - Allocate targets to respective Account Managers based on territory potential. - Focus on both Hunting and Farming initiatives in the assigned zone. - Ensure the cascade and implementation of the Serve-to-Sell model across the team for building and promoting stronger, long-lasting customer relationships. - Build digital capability in the team and drive new work-ways leaning heavily on digital initiatives. - Review the sales forecasts shared by the team and provide necessary support for closures. - Forecast revenue in line with the assigned target and take necessary action wherever required. - Identify emerging trends in the geography, especially for new products, and plan to leverage the same along with relevant stakeholders. - Track and monitor competition plan and market insights to enhance business in the geography. - Review and monitor performance of team members and provide developmental support and inputs. - Develop the team and update their knowledge base to cater to organizational needs by recommending necessary trainings. - Monitor employee satisfaction through attrition and engagement scores. - Chart out a clear talent development plan and identify and groom team members for higher responsibilities. - Own and manage strong people connects at all levels to enable business. Education Qualification: MBA or PGDM with graduation in B. Tech/B. E (preferably) Total Experience: 8-10 years of experience in B2B sales with at least 4 years of people management experience Preferred Domain: Experience with Telecom, OEMs, IT/ ITeS, FMCG organization Skills and Competencies: - People Leadership - Market Planning - Execution Excellence - Analyze Data to Draw Insights - Consultation & Facilitation Skills - Commercial Acumen - Digital First Mindset - Enterprise/Carrier Product Knowledge Leadership and Behavioral Competencies: - Customer Obsession - Collaboration & Influence - Ownership Mindset - Leaders Building Leaders - Learning Agility - Navigating Change - Execution Excellence In conclusion, at Airtel, our Employee Value Proposition comprises three pillars that define who we are and what we offer to our employees: Limitless Impact, Limitless Ownership, and Limitless Careers. As an Airtel employee, you will have the opportunity to make a difference, take ownership, and shape your career through impactful experiences and opportunities for growth and development. #BeLimitless.,

As a Senior Account Manager at Microsoft, you will play a crucial role in driving strategic partnerships with Indian Conglomerates to support them in their transformation journeys and achieve impactful results. Your responsibilities include developing and executing account plans to meet revenue targets and customer outcomes, engaging with internal and external stakeholders to promote digital transformation strategies, and orchestrating a full customer team to build deep trust with Microsoft. You will be expected to proactively develop a strong understanding of the customer's business and industry priorities to drive new business opportunities and growth. Advocating on behalf of the customer internally, you will ensure that the needs of assigned accounts are being addressed effectively. Leading and orchestrating extended virtual teams across different solution areas, you will consistently work towards achieving growth in revenue and market share. To succeed in this role, you should have at least 10 years of experience working in diverse industries with Indian Conglomerates, focusing on driving digital transformation or other relevant work experience such as consulting or technology. A Bachelor's Degree in Business, Technology, or a related field is required, while a Master's Degree in Business Administration is considered a plus. Join us at Microsoft, where our mission is to empower every person and organization on the planet to achieve more. As part of our team, you will collaborate with a growth mindset, innovate to empower others, and work towards shared goals. Together, we uphold our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.,

Are you interested in working for one of the most exciting and fastest growing teams at Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy Do you thrive in a start-up like environment, excited about cloud computing, and dedicated to driving growth in one of Microsoft's core businesses If so, then look no further! Join Azure Advanced Cloud Engineering (ACE), a global Azure Engineering Support organization that is customer-obsessed and support engaged, with an engineering mindset. Our mission is to turn Azure customers into fans by providing a world-class engineering-led support experience. We are seeking a customer-obsessed leader with an engineering mindset to join us in delivering world-class support experiences to our key Azure customers. This role requires strong operational and people leadership with a technical background to manage a team of Azure Cloud Engineers responsible for providing top-notch support to key customers on Azure. You will collaborate with engineering teams within Azure, support, and field teams to deliver solutions and new capabilities, leading a team of highly skilled engineers supporting our customers" mission-critical Azure deployments. As a Principal Customer Experience Engineering Manager, you will be responsible for end-to-end engineering support delivery for a portfolio of Microsoft strategic customers. You will lead a high-performing team that supports key Azure customers in resolving critical and complex technical issues in a 24x7x365 environment. Additionally, you will be accountable for enabling a customer-obsessed environment, fostering continual engineering improvement, ensuring technical readiness, and promoting a people and culture that thrives on excellence and innovation. Qualifications: - 12+ years of customer-facing experience managing complex workloads in cloud computing for global Fortune 500 customers. - 3+ years of experience managing and leading highly technical teams in a fast-paced environment. - 3+ years of experience in resolving customer challenges, developing customer-centric solutions, and delivering stellar customer experiences. - Bachelors degree in technology preferred or equivalent relevant experience. - Strong communication skills with executive presence, including the ability to engage in high-level discussions. - Demonstrated ability to recruit and develop global teams that drive innovation and change. - Sound understanding of cloud computing technologies across various customer lifecycles of deployment and support.,