Senior Manager- Customer Service- Healthcare/Telecom/BFSI - Delhi NCR Symbiosis Management Consultants

15.0 - 24.0 years

18 - 25 Lacs

Gurugram

Work from Office

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and tech-driven service innovations Leadership & Transformation Lead internal ops team and vendor leaders Implement scalable, documented, standardized processes Serve as a change agent, driving operational excellence through Lean, Six Sigma, and agile practices.

Posted 4 days ago

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Customer Support Associate Hucon Solutions India Private Limited

1.0 - 5.0 years

2 - 4 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

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Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support ( Voice) @ Hucon Eligibility : Any Graduate,PG,UG Exp : Min 6 Months - 5years experience into International Customer support & Technical service is acceptable, Salary : Min 2.5lpa- Max 4.5LPA Rotational shifts, Work location - Hitech City, *Two way transport Interested candidates forward your Resume On [HIDDEN TEXT] and you can ping me on whatsapp , Interested Candidates can also walk in and mention my name on the resume HR Ameet and call me once you are at venue, i will guide with the rounds of the interview. Thanks & regards, HR Ameet kumar Contact No : 8121158848 Hucon Solutions Pvt ltd

Posted 2 weeks ago

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Senior Executive - Customer Care ster DM Healthcare

6.0 - 10.0 years

6 - 10 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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ASTER DM HEALTHCARE LIMITED is looking for Senior Executive - Customer Care to join our dynamic team and embark on a rewarding career journey Oversee customer care operations and activities. Monitor and analyze customer care performance metrics. Collaborate with internal teams to address customer issues. Provide training and support to customer care staff. Maintain documentation and records of customer care activities.

Posted 4 weeks ago

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