Customer Experience Intern

Key Responsibilities

• Support parents and students throughout their BrightCHAMPS journey, ensuring a smooth and engaging experience from onboarding to course completion and upsell.

• Address queries, concerns, and refund requests with empathy, professionalism, and clarity across chat, calls, and emails.

• Handle escalations and drive effective de-escalation strategies to maintain high customer satisfaction.

• Mentor students on how to use the BrightCHAMPS platform effectively and encourage consistent learning outcomes.

• Collaborate closely with cross-functional teams (Sales, Tech, and Academy) to resolve customer issues within defined SLAs/TAT.

• Own and execute customer-facing requests raised by internal teams with accuracy and urgency.

What We're Looking for

• Fresh graduates or professionals with up to 2 years of experience in customer support, operations, or experience management roles.

• Excellent verbal and written communication skills in English.

• High levels of empathy and patience when handling customer interactions.

• Strong multitasking ability across channels chat, email, and calls.

• A passion for education and genuine interest in helping students succeed.

• Comfortable working in a fast-paced, dynamic environment with rotational shifts.

Shift Timings