We are seeking a dedicated and dynamic Ludic Customer Experience Executive to join our team. In this role, you will be the driving force behind creating exceptional customer interactions. Your focus will be on fostering positive relationships, addressing inquiries, and ensuring customer satisfaction through various communication channels. As the Ludic Customer Experience Executive, you will play a pivotal role in upholding our commitment to delivering unparalleled service and fostering brand loyalty. Its remote during the probation period, and after that, well transition to working from Bangalore.

Responsibilities:

Manage Inbound and Outbound Communications:

Handle a diverse range of customer queries through channels such as calls, emails, and social media platforms like WhatsApp, Facebook, and Twitter.

Gather Customer Feedback and Insights:

Proactively collect and analyze customer feedback, reviews, and ratings to gain valuable insights into their preferences and pain points.

Empathetic Customer Engagement:

Demonstrate a deep understanding of both dissatisfied customers and our target audience, showcasing empathy and patience in every interaction.

Uphold the Customer-Centric Approach:

Embrace the philosophy that the customer is at the center of everything we do.

Ensure that Turn-Around-Time (TAT) expectations set by customers are consistently met and maintained.

Collaborate and Improve:

Collaborate with cross-functional teams to identify opportunities for enhancing the overall customer experience.

Contribute to the continuous improvement of processes and strategies based on customer insights.

Requirements

Experience:

Possess a minimum of two year of experience in leading a customer service team, showcasing your ability to guide and inspire others effectively.

Comprehensive Customer Service Understanding:

Display a profound comprehension of all aspects of Customer Service activities, encompassing customer communication, social media engagement, and data analytics.

Exceptional Communication and Interpersonal Skills:

Exhibit outstanding verbal and written communication skills, coupled with the ability to connect with individuals on a personal level while maintaining professionalism.

Language Proficiency:

Demonstrate proficiency in both written and spoken English and Hindi, enabling you to engage with a diverse customer base effectively.

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Customer Experience Executive