6 Customer Excellence Jobs

You have an exciting opportunity to join Autobahn Corporation Group of Companies as a Manager of Customer Experience, with a preference for candidates from a hospitality background. As the Manager of Customer Experience, you will lead customer service operations in Kerala, Maharashtra, and other locations. Your role will involve training and mentoring customer service teams, developing hospitality-style service protocols, conducting training programs, managing customer grievances, setting performance goals, and monitoring KPIs for service improvement. You will work closely with HR and Business Heads to build high-performing service teams, implement customer engagement strategies, and ensure alignment with 5-star service standards. The ideal candidate will have a minimum of 10 years of experience in Customer Service or Guest Relations, preferably from the luxury hospitality sector. Strong team management, training, and development capabilities are essential, along with excellent communication and interpersonal skills. Fluency in Malayalam, English, and Hindi is required for effective regional team and customer communication. The willingness to travel across Kerala, Maharashtra, and other regions is expected. A qualification in Hotel Management or a related field is a plus. If you are a service-driven individual with a passion for customer excellence and a background in premium hospitality, this role offers an exciting opportunity to bring a hospitality-first approach into a corporate service setting. Join Autobahn Corporation and make a difference in enhancing the customer experience across various locations.,

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

Manage Logistic program deliverables, manage timelines and stakeholders to ensure that the program runs smoothly. Analyze the current Customer excellence processes and chapters, identifying bottlenecks, and recommending improvements. Required Candidate profile relevant fields such as Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or Operations Management. Experience in project management or a consulting role is desired,

The head of sales will supervise the overall sales of the space station project. - We are looking for an ambitious and hungry individual who can take ownership of scaling up the sales of the project through effective supervision of sales teams and changes in the processes and the approaches of sales within the sales team to bring about a multifold increase in the sales. To this end, they will have to shoulder the following responsibilities effectively. 1. Sales Governance : a. Ensure adherence to the sales plan in terms of the numbers delivered. For this, the sales head will have to have routine meetings with the sales teams to take reviews of the past performance and give guidance for the future actions with respect to sales generation. b. Ensure that the sales data is captured accurately and that the relevant reports are generated and published to facilitate insights and decision making on the part of the relevant stakeholders, especially top management. c. Give mentoring to the under- performing sales team members and ensure that the suitable rewards and recognition are provided to the high performing members to ensure their continued out-performance. 2. Sales Process Improvement : a. Analyze the sales processes and approaches prevalent in the Aliens sales teams and implement changes to improve the workflow and/ or customer experience so that the sales numbers are positively impacted. b. Provide last mile- support to the sales teams to make a final effort in case of unsuccessful closing meets or site visits to help close the deals and institutionalize the learnings from such interactions. c. Study the pitching methods of different sales leaders, analyze from a scientific perspective to understand how it leverages the consumer behavior and initiate a process of disseminating such best practices across the sales teams through knowledge sharing and training. d. Analyze the marketing materials available to and being shared with the customer and recommend changes, if any required, to make them more appealing or better suited to the customer tastes and preferences so as to make the sales efforts more effective and productive. 3. Team structure Design and Implementation : a. Study the team structures currently in vogue in terms of numbers, roles and reporting relationships and recommend changes to streamline the work- flow, increase productivity at each level and ensure the effective achievement of organizational objectives in terms of sales. b. Collaborate with the HR to do a manpower planning exercise to identify the manpower needs and gaps, and subsequently ensure the proactive recruitment of talent to fill current and anticipated vacancies. 4. Championing Customer Excellence : a. Be the voice of the customer and drive processes that lead to the highest levels of customer satisfaction. b. Proactively identify and address customer pain points to eliminate sources of frustration that lead to customer dissatisfaction. c. Instill a culture of customer orientation and ensure top of the line customer service to maximize the sales to leads ratio. d. Institute mechanisms to capture customer feedback systematically, and analyze the same to gather insights in to the customer thought process, so as to align the sales process to suit the preferences of the customer. Head of Sales Qualifications : 1) Significant sales experience.2) MBA or equivalent from premier business schools preferred. Exp. 0-30yrs

Key Responsibilities: Lead the end-to-end delivery function for Staff Augmentation across IT and Non-IT verticals. Collaborate closely with clients CTOs and CIOs to understand workforce needs and align delivery execution accordingly. Set up and monitor SLAs and robust delivery governance frameworks to ensure timely and quality output. Oversee and optimize client onboarding, workforce deployment, and operational delivery processes. Proactively manage and resolve client escalations while ensuring root cause analysis and process improvement. Implement best practices and continuous improvement frameworks for team performance and client service. Act as the internal voice of the customer and drive alignment between delivery and recruitment teams. Work collaboratively with strategic account managers to balance delivery execution with long-term client success. Team Management: Lead a delivery team comprising of staff augmentation recruiters. Manage and engage with client accounts across multi-city and multi-industry environments. Foster a culture of accountability, responsiveness, and customer-centricity within the delivery function. Preferred Competencies: High ownership and accountability for client satisfaction. Strategic thinking combined with operational execution. Proactive, agile, and solution-oriented mindset. Working Model: Primarily focused on delivery execution (80%) with a strategic oversight (20%) to align long-term client success. Requires flexibility for inter-city travel as per client or delivery needs.

Program Duration : 12 Months | Full-Time Apprenticeship About the Apprenticeship Program : Apprenticeship is a skill development program governed by The Apprenticeship Act, 1961 (India) where individuals have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. It is launched and funded by Ministry of Skill Development and Entrepreneurship to boost on-the-job training ecosystem in the country. Apprenticeship roles offer a great opportunity for freshers to kickstart their careers with a reputable brand. About the Teams in Enterprise Solutions : Enterprise Solutions provides cutting-edge products and services that support the syndicated loan, private markets, and broader financial ecosystems. We partner with global clients and internal stakeholders to manage complex financial operations, enable digital transformation, ensure accurate data flow, and drive customer excellence across the lending lifecycle. As part of this function, youll have the opportunity to work with one of our 11 specialized teams depending on your experience, interest, and fit: Loan Platforms & ClearPar Operations: Support end-to-end loan settlement and recordkeeping for primary and secondary loan markets. Financial Operations & Reporting: Manage billing, revenue assurance, and financial reporting for client contracts and service providers. Agent Services: Perform syndicated loan agency operations, administering lending portfolios and ensuring accurate deal execution. Customer Excellence: Act as a key liaison with clients, ensuring seamless service delivery and strong relationships. WSO: Assist in portfolio management and reporting for leveraged loan and high-yield markets. Loan Reference Data: Help manage initial data deal setup, ensuring accurate and timely reference data. Counterparty Manager Operations: Oversee client onboarding and data governance for counterparty and entity records. Middle Office Services: Support unique loan trade settlement projects that fall outside the core business model. Managed Data Services: Deliver high-quality data insights to private market investors using advanced tech platforms. Tax Solutions: Support documentation review and regulatory reporting related to international tax compliance. Each team is critical to maintaining operational excellence & delivering impactful solutions to our clients. Responsibilities : You will be responsible for one or more of the following, based on your team allocation: Client Onboarding & Support: Manage new user setup, platform training, KYC reviews, and tax documentation to ensure seamless onboarding and compliance. Loan & Trade Operations: Execute full loan lifecycle events including trade booking, settlement, and documentation review, ensuring accuracy and adherence to LSTA standards. Data Management: Maintain high-quality financial and referential data, perform reconciliations, manage exceptions, and ensure audit readiness through proper documentation. Cross-functional Collaboration: Partner with global teams across Sales, Legal, Product, and Compliance to resolve client issues, implement improvements, and drive service excellence. Risk & Control: Identify, escalate, and resolve operational issues while ensuring policy compliance and minimal risk exposure. Continuous Improvement: Support process enhancements, system upgrades, and cross-training to improve agility and operational efficiency. What Were Looking For : Basic Qualifications: Bachelors degree ( BBA/B.Com ) 2024 or 2025 pass-outs Willingness to work in rotational shifts i.e., 6:00 AM 3:00 PM, 2:00 PM 11:00 PM & 6:00 PM 3:00 AM (all in IST). Strong analytical, problem-solving, and organizational skills Proficient in Microsoft Office (Excel, Word, PowerPoint); Access and Power Query are a plus Excellent communication skills (verbal and written) Ability to prioritize, multitask, and thrive in a fast-paced, dynamic environment Detail-oriented with a strong work ethic and ability to work independently or in a global team Comfortable with client interaction and handling escalations professionally Tech-savvy; familiar with internet-based tools and platforms Preferred Qualifications (varies by team): Internship or academic exposure to financial services, operations, or compliance Working knowledge of SQL or Python Familiarity with KYC, onboarding, tax documentation, or trade settlement Understanding of syndicated loans, ClearPar, WSO, or credit agreements Strong commercial awareness and client service mindset