Customer Excellence Data Analysts

Data Analysis and Manipulation: Proficiency in tools like Microsoft Excel (including advanced functions like pivot tables, VLOOKUP, and macros) Strong skills in querying and managing data using SQL Data Visualization: Creating dashboards and visualizations using tools like Tableau, Power BI, or Looker Using Python (Matplotlib, Seaborn) or R (ggplot2) for customized visualizations Programming Languages: Python (libraries like Pandas, NumPy) or R for statistical analysis and automation Database Management: Experience working with relational databases (MySQL, PostgreSQL, SQL Server) and NoSQL databases (MongoDB) Statistical Software: Familiarity with tools like SAS, SPSS, or Stata for advanced statistical modeling Descriptive Statistics: Understanding measures like mean, median, standard deviation, and variance Inferential Statistics: Conducting hypothesis testing, confidence intervals, and regression analysis Probability Theory: Applying probability concepts in predictive modeling and risk assessment Attention to Detail: Ensuring accuracy in data analysis and reporting Collaboration: Working with cross-functional teams (eg, IT, marketing, finance) to gather data and share insights Time Management: Prioritizing tasks and meeting deadlines for data projects Data Storytelling: Presenting data findings in a clear and compelling way for non-technical stakeholders Report Writing: Creating detailed and concise reports summarizing analysis and insights Presentation Skills: Effectively communicating results and recommendations through visuals and narratives SKILLS AND EXPERIENCE Ability to understand data structures, data tables and find connections between data structures to build analysis Highly skilled at consolidating and manipulating large amounts of data and providing visualization to understand trends and patterns Identifies key linkages in data that bring insights into process breaking points or process opportunities Excellent communication skills, written, verbal and strong presentation skills Ability to motivate and lead teams by influence Able to translate customer feedback into meaningful solutions, is a self-motivated multitasker with high attention to detail QUALIFICATIONS Must Have Skills DATA VISUALIZATION POWER BI PYTHON GGPLOT2 MYSQL VLOOKUP PIVOT Good To Have Skills SAS SPSS Minimum Education Level