7 Customer Education Jobs

As an Insurance Sales Executive assigned to bank branches, your main responsibility will be to promote insurance products effectively. You will need to understand customer requirements and recommend suitable insurance solutions tailored to their needs. Building strong relationships with bank staff is crucial to generate leads successfully. Additionally, you will be required to educate customers on policy features, benefits, and terms to ensure they make informed decisions. Your role will involve ensuring a smooth onboarding process and policy issuance for customers. Meeting sales targets set by the insurance company is essential for your success in this position. Keeping detailed records of leads, customer interactions, and closures will be part of your daily tasks. Providing post-sales support and addressing customer queries promptly is also key to customer satisfaction. You will be expected to participate in training sessions and stay updated on product features and updates. Effective coordination between the bank and the insurance company is vital for seamless operations and customer service excellence. About Company: The Jobs Cruze is a pioneer in organized recruitment services in India, serving as a prominent staffing and recruitment partner to multinationals and leading Indian businesses. It has emerged as a leading recruitment brand nationally, with a focus on delivering high-quality services. In addition, the organization owns an AI-powered resume builder portal, enhancing its portfolio of services.,

As a Sales Engineer (Parts) at Atlas Copco (India) Private Ltd. in Kolkata, you will play a key role in driving the mission statement of fostering a positive attitude to build an efficient, agile, and service-driven organization. Your responsibilities will include achieving budgeted order booking and sales targets within the respective region, managing direct sales with key accounts, and converting non-buying or lost customers. Identifying non-service taking customers and informing them about the benefits of genuine services and spares will be crucial. You will focus on promoting products, gaining market share, and independently handling spare parts and service quotes. Additionally, you will need to regularly evaluate pending orders, ensure timely execution, and monitor dealer and direct receivables. Building and maintaining strong customer relationships is a key aspect of your role. You will establish direct relationships with end customers and through dealers while retaining customer loyalty. Competitive analysis, field data collection, and marketing coordination will also be part of your responsibilities. In terms of customer relationship management, you will collect feedback on spares pricing and quality, analyze customer-related problems, and work with the dealer team to resolve issues. Compliance with corporate guidelines, including following the Atlas Copco Vision, Mission, and core values, is essential. To succeed in this role, you should have a degree or diploma in Mechanical/Electrical Engineering along with 5 to 6 years of experience, preferably in spares sales in the Compressor/Construction/Mining industries. Good knowledge of air compressors and engines will be advantageous. Proficiency in Hindi, English, and Bengali is required. You should possess good communication skills, be open-minded, and have a willingness to gain knowledge of products and channel dynamics. Strong interpersonal skills, computer proficiency, and the ability to work under pressure are essential. Moreover, your role will require approximately 80% travel within the designated territory. In return, you can expect a friendly and family-like atmosphere at Atlas Copco, with plenty of opportunities to grow and develop. The company culture is known for respectful interaction, ethical behavior, and integrity, providing you with the potential to see your ideas realized and make a significant impact. New challenges and continuous learning opportunities await you in this role. If you are ready to be part of a team that values diversity and inclusivity, where bright ideas are welcomed from all, then join us on our journey for a better tomorrow. The last day to apply for this position is 15-07-2025.,

You should have prior experience in FMCG sales, particularly in B2B/FMCG/Foods items. Fluency in English, Hindi, and Gujarati is essential for effective communication. Being system-oriented and proficient in using computers will be an added advantage. Your primary responsibility will be selling signature premium dry fruits, sweets, and nuts to corporate clients in Gujarat. You will need to establish long-term mutual trust and focus on brand building in the region. Representing approximately 380 premium food items, creating presentations, and showcasing the various brands will be part of your role. The ideal candidate should be able to travel independently and understand customer behavior to recommend the most suitable products. Educating customers and potential buyers in a friendly manner is crucial for this position. This is a full-time, permanent role with benefits such as cell phone reimbursement, a flexible schedule, and a day shift. Performance bonuses may also be provided based on your achievements. A minimum of 2 years of experience in B2B sales is preferred. Proficiency in English is required for this job, and the work location will be in person. If you meet these requirements and are enthusiastic about sales and customer satisfaction, we encourage you to apply for this exciting opportunity.,

As a Front-Line Sales Executive, your primary responsibility will be to drive sales and revenue growth by effectively promoting and selling life insurance products to customers. You will be instrumental in establishing and nurturing strong relationships with clients, understanding their insurance needs, and offering personalized solutions to help them achieve their financial objectives. Your key responsibilities will include promoting and selling insurance products through various sales channels such as direct sales, referrals, branch walk-ins, and other lead generation activities. You will be expected to identify and prospect new customers to expand the customer base, conduct detailed financial needs analysis to recommend appropriate insurance solutions, and educate customers about the features and benefits of the products while addressing any queries or concerns they may have. Meeting or exceeding sales targets and key performance indicators (KPIs) set by the company will be crucial, ensuring consistent achievement of sales goals. It will also be essential to maintain accurate records of sales activities, customer interactions, and transactions using CRM software or other designated systems. Building and fostering strong relationships with existing customers to provide ongoing support and assistance, thereby enhancing customer satisfaction and loyalty, will be an integral part of your role. Staying updated on industry trends, market developments, and competitor activities will help you identify new sales opportunities and maintain a competitive edge in the market. This is a full-time position with benefits including health insurance and provident fund, along with a performance bonus. The work schedule is during day shifts and the work location is in person. If you are interested in this opportunity, please reach out to the employer at +91 8848001286 for further discussions.,

The main responsibilities of this role include assisting in creating and updating knowledge base articles, FAQs, and user guides to enable customers to navigate the platform independently. You will also be required to gather and evaluate customer feedback to recognize pain points, common requests, and trends, sharing these insights with the Customer Success team for continuous enhancement. Additionally, you will play a crucial role in recognizing early indications of customer dissatisfaction and collaborating with the team to proactively address potential issues, thereby contributing to the improvement of retention rates. Monitoring and reporting on customer success metrics, such as engagement rates, NPS scores, and churn/renewal statistics, will be a key aspect of this role. Moreover, you will work alongside the team to optimize customer success processes, proposing innovative ideas to enhance customer experience and satisfaction. This position also offers learning opportunities in various areas, such as gaining exposure to fundamental customer success principles and lifecycle management, hands-on experience with CRM tools like Salesforce and customer success platforms like Zendesk and Intercom, and learning how to analyze customer success metrics to derive actionable insights. Furthermore, you will engage in cross-functional collaboration with sales and product teams to ensure a cohesive approach towards customer success. The ideal candidate for this role should possess skills in metrics tracking, feedback analysis, onboarding, data collection, data analytics, reporting, churn reduction, cross-functional collaboration, CRM tools, process improvement, and customer success metrics.,

Close new deals at a high rate Build relationships with existing customers Cultivate new leads within the sales territory Travel throughout the territory and visit customers on a recurring basis Maintain records of all sales leads and/or customer accounts Educate customers on how products or services can benefit them financially and professionally Monitor the companys industry competitors, new products, and market conditions. Job Type: Full-time Benefits: Cell phone reimbursement Schedule: Day shift Education: Bachelor's (Preferred) Language: English (Preferred) Location: Chandigarh, Chandigarh (Required) Work Location: In person Expected Start Date: 01/09/2024,

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,