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Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  1. Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
  2. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
  3. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
  4. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
  5. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.

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