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Customer Care Executive

Indkal technologies Pvt. Ltd.

1 - 3 years

0 Lacs

HSR Layout Sector 1, Bengaluru, Karnataka

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service Computer literacy English In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities *Handle inbound and outbound customer calls professionally and efficiently. *Listen to customers' inquiries and provide accurate information and solutions. *Assist customers with product/service-related questions, troubleshooting, and issue resolution. *Document and update customer records with interactions and feedback. *Collaborate with team members to achieve individual and team targets. *Maintain a positive and empathetic attitude towards customers at all times. *Uphold company policies and procedures while ensuring customer satisfaction. Requirements: *Strong verbal communication skills in English, Hindi is compulsory *Excellent active listening skills and problem-solving abilities. *Ability to multitask and manage time effectively. *Computer literacy and familiarity with CRM systems. *Previous customer service or call center experience is a plus. Experience: 1-3 years Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Expected Start Date: 23/06/2025

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Customer Care Executive