Customer Care Executive

Role: Relationship Manager

Job Type: Fulltime

Location: Work from Mohali - Office

About Fitelo:

We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We’re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office. Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals

About the role:

We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ideal candidate will have:

 Experience as a client relationship manager

 Knowledge of customer relationship management (CRM) practices

 Experience in sales or customer service is preferred

 Problem-solving attitude

 Excellent communication skills

 Aptitude for fostering positive relationships

 Teamwork and leadership skills

 Customer-oriented mindset

Specifically, this role will involve:

 Serving customer by providing service information and resolving service problems

 Attracting potential customers by answering service questions

 Maintaining customer records by updating clients information

 Resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure

resolution

 Contributing to team effort by accomplishing related results as needed

 Gaining solid knowledge of competitors

Qualifications:

 BSc/BA in Business Administration or similar field

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• UK shift
• Weekend availability

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person