Customer Care Executive-Female Only

Position Summary:

The Customer Care Executive in the travel industry plays a critical role in providing exceptional customer service and support.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive travel experience.

As the primary point of contact, the Customer Care Executive ensures customer satisfaction and fosters strong relationships with travellers.

Key Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, or chat.
• Listen attentively to customer concerns, understand their travel needs, and provide appropriate solutions.
• Follow up with customers to ensure that their concerns have been resolved to their satisfaction.
• Effectively communicate travel details, policies, and procedures to customers.
• Communicate customer feedback, suggestions, and concerns to improve service quality and customer satisfaction.

Qualifications and Skills:

• Bachelor's degree preferred.
• Previous experience in customer service or a similar role, preferably in the travel industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathy and patience in addressing customer concerns.
• Ability to work well independently and as part of a team.
• Only female candidate will be preferred.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9220128399