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Customer Care executive (Domestic)

Customer Care executive (Domestic)

Apex One

0 - 4 years

3 - 6 Lacs

Pune Viman Nagar

Posted:1 month ago| Platform:

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Skills Required

Customer Support BPO Inbound Calling Domestic Customer care Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift: Day Shift for female (Domestic)
Experience: 0 4 yearsEducation: HSC (12th Pass) / GraduateLanguage Requirement: EnglishJob Description:We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.Key Responsibilities:Handle inbound customer calls for queries, complaints, or product/service support.Resolve issues efficiently and provide accurate information.Maintain customer satisfaction through effective communication and problem-solving.Record and update customer interactions in the CRM system.Escalate unresolved issues to appropriate internal teams.Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).Required Skills:Good communication skills in English.Basic computer knowledge (typing, CRM usage, data entry).Polite, patient, and customer-oriented approach.Ability to work in a fast-paced environment.Qualifications:Minimum HSC (12th pass); graduates preferred.Prior experience in a call center is an advantage but not mandatory.Freshers are welcome.What We Offer:Fixed day shift with Sundays off (based on process).

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Customer Care executive (Domestic)