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Ascon Infrastrucutre
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Customer Care Executive

Customer Care Executive

Ascon Infrastrucutre

0 - 2 years

1 - 2 Lacs

Kolkata

Posted:2 months ago| Platform:

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Skills Required

Customer Support Customer Care Inbound Customer Service Customer Service CSE Telecalling Inbound Calls Customer Queries Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Respond to customer questions related to our products, services, and policies. Reach out to restaurant partners from provided leads and guide them through the onboarding process. Efficiently handle complaints, troubleshoot problems, and provide effective resolutions. Assist customers with placing, tracking, and managing orders. Offer guidance and troubleshooting for technical issues. Route issues beyond your scope to appropriate teams or supervisors. Accurately document interactions and transactions using our CRM system. Consistently meet or exceed performance targets for resolution time, satisfaction, and productivity. Preferred candidate profile Minimum 6 months of customer service experience. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic, patient, and professional in all interactions. High attention to detail and ability to multitask effectively. Quick adaptability to new technologies and procedures. Positive attitude and a proactive approach to challenges. Familiarity with CRM systems is a plus.

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Customer Care Executive