73 Customer Analysis Jobs - Page 2

As a member of our team, you will play a crucial role in enhancing our product's competitiveness in the market. Your primary responsibilities will include developing a differentiation strategy based on thorough market, customer, competitor, and technology analysis. By defining the functionalities of our products, you will create short-term and mid-term roadmaps for each product to ensure their success. Your role will also involve identifying new business areas through comprehensive market, technology trend, and product analysis. This will contribute to the overall growth and expansion of our product offerings and services. Specifically, your responsibilities will include: - Developing product roadmaps that align with market needs and enhance our competitiveness. - Collaborating on the creation of product differentiation plans and positioning strategies based on detailed company, competitor, and market analysis. - Leading the planning for new product development, services, and business opportunities by gaining valuable insights from both customers and the company. - Strategizing the adoption of future technologies and defining mid- to long-term strategies for commercialization, ensuring our business remains competitive in the evolving market landscape. To excel in this role, you should possess a combination of strategic thinking, analytical skills, and a deep understanding of market dynamics. Additionally, experience in product management, market analysis, and technology trends will be beneficial for success in this position. Join us in shaping the future of our products and driving innovation within our organization.,

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: French - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Controls the work edited by team members for grammar, syntax, and punctuation, to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The Service Delivery Sr Analyst is responsible for daily supervision of a team (e.g. delivery, process). They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility. Candidate who is good in email and chat process, who is good in typing is what is preferred hereResponsibilities/Authorities Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately May perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases What are we looking for Act as subject matter expert for team members, peers and/or clients as assigned May act as a point of contact for senior client representativesAnticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements Required to direct work within clear budget guidelines Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the projects overtime needs Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables Assist with providing operational statistics and escalate operational issues to supervisor Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues May participate, either voluntarily or through supervisors request, on task forces, process teams, committees and special projects Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects Manage numerous, complex projects requiring high level capabilities with minimal supervision Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: German - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skills Open to working in rotational shifts as needed.Required to work from the office five days a week.EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Ability to meet deadlines Ability to perform under pressureProblem-solving skills Detail orientationAbility to establish strong client relationshipFinance and AccountingExcelGood Communication skills both written and verbal Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationResults orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Summary: A results-driven Marketing Specialist, focused on accelerating growth in the Aftersales Parts & Lubricants segment. Skilled in developing and executing strategies to increase sales, drive customer acquisition, and enhance retention, the role involves leading marketing campaigns, organizing engagement events, and promoting product value. With expertise in B2B and B2C marketing, digital tools, and customer analysis, the specialist effectively navigates diverse customer segments. Combining strategic thinking with a hands-on approach, they consistently deliver impactful campaigns to achieve business targets. Roles and Responsibilities Roles & Responsibilities: 1. Marketing of Genuine Parts & Lubes Develop and execute targeted marketing plans to highlight the value and benefits of genuine parts and lubricants. Create impactful materials such as brochures, catalogs, presentations, and digital content to support sales. Align with product and sales teams to ensure marketing strategies meet business objectives and targets. Support sales teams through training, tools, and resources for effective promotion of aftersales products. Lead anti-counterfeit campaigns through education, industry collaboration, and awareness initiatives. 2. Customer Acquisition and Retention (Lifecycle Focus) Design and implement strategies to attract new customers and retain existing ones across their lifecycle. Use CRM systems to track interactions and segment customers based on behavior and purchase potential. Conduct detailed market research to understand customer needs and high-opportunity regions. Run lead generation campaigns and nurture prospects into long-term, loyal customers. Analyze retention data, run loyalty programs, and monitor competitor actions to stay ahead in the market. 3. Contract Facilitation and Management (Ring-Fencing) Collaborate with the sales team to develop customer contracts that align with marketing objectives. Ensure contracts offer mutual value while supporting long-term business relationships. Manage contract renewals and explore ways to expand scope and offerings within each agreement. Monitor contract performance and identify opportunities for improvement and optimization. Support “ring-fencing” efforts by ensuring consistent contract coverage for key customers. 4. Customer and Operator Engagement Events Plan and manage customer and operator meetups to build stronger relationships and engagement. Handle event logistics, develop agendas, and ensure budget compliance throughout the process. Leverage events to showcase products, services, and company values to targeted audiences. Gather feedback post-event and use insights to enhance future experiences. Strengthen brand presence and loyalty through strategic in-person engagement efforts. 5. Promotion of Positive Testimonials, Videos, and Content Collect and curate testimonials, case studies, and success stories from satisfied customers. Create engaging video content highlighting real experiences, product features, and benefits. Distribute content via social media, websites, and email to maximize reach and impact. Encourage customers to share their positive stories to boost word-of-mouth marketing. Use authentic voices to build credibility and trust with potential buyers. 6. Features, Advantages, and Benefits (FAB) Promotion Develop clear messaging that connects product features to customer-relevant benefits. Translate technical specifications into compelling value propositions that resonate with target audiences. Ensure FAB messaging is consistently used across all marketing communications. Differentiate the brand through competitive analysis and effective positioning. Educate customers on why genuine parts and lubes deliver superior performance and value. 7. Digital Marketing Activities Maintain an active presence across social media platforms and engage with followers regularly. Plan and execute targeted email campaigns to reach specific customer segments. Optimize website content to improve visibility through search engines (SEO). Run digital ad campaigns including Google Ads and social media promotions. Monitor performance and adjust digital strategies for maximum impact and ROI.

Position Name : Implementation & Care Executive Type: External/Third party payroll Department: Marketing Location: Surat ** A Two-wheeler is mandatory for this role, as the role will involve travel across various construction sites ** About Hilti India (https://www.hilti.in/): Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 32,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career. About the job: An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS). Day to Day responsibilities including: 1. Play the leading role of implementation of the software and retention of the customers 2. Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers 3. Visiting jobsites and warehouses, Tagging of physical assets & Training the customers on On!Track 4. Gathering of data of all the assets, commodities and consumables in coordination with the customer 5. Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process 6. Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution. 7. Collaborating with Sales team to retain the customer on On!Track 8. Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality . What you need is: 1. Sales, Marketing or Business Development experience 0-3 Years minimum 2. Software / solution selling preferred but not a must. 3. Education: B.Tech / B.E / Engineering Mechanical / Civil (Preferred) 4. Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution 5. Ability to make key decisions regarding change management and adjust each plan to the individual needs 6. Strong interest in software and skilled in Microsoft office suite 7. Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider 8. Good written and verbal communication skills. 9. Ability to multitask, prioritize, and manage time effectively. 10. Drive to develop strong and sustainable relationships internal and external 11. A go getter with decent negotiation skills 12. Comfortable with jobsite conditions and Willingness to travel up to 80%

Position Name : Implementation & Care Executive Type: External/Third party payroll Department: Marketing Location: Delhi/ Mumbai ** A Two-wheeler is mandatory for this role, as the role will involve travel across various construction sites ** About Hilti India (https://www.hilti.in/): Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 32,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career. About the job: An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS). Day to Day responsibilities including: 1. Play the leading role of implementation of the software and retention of the customers 2. Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers 3. Visiting jobsites and warehouses, Tagging of physical assets & Training the customers on On!Track 4. Gathering of data of all the assets, commodities and consumables in coordination with the customer 5. Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process 6. Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution. 7. Collaborating with Sales team to retain the customer on On!Track 8. Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality . What you need is: 1. Sales, Marketing or Business Development experience 0-3 Years minimum 2. Software / solution selling preferred but not a must. 3. Education: B.Tech / B.E / Engineering Mechanical / Civil (Preferred) 4. Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution 5. Ability to make key decisions regarding change management and adjust each plan to the individual needs 6. Strong interest in software and skilled in Microsoft office suite 7. Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider 8. Good written and verbal communication skills. 9. Ability to multitask, prioritize, and manage time effectively. 10. Drive to develop strong and sustainable relationships internal and external 11. A go getter with decent negotiation skills 12. Comfortable with jobsite conditions and Willingness to travel up to 80%

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAdaptable and flexibleAbility to establish strong client relationshipWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipAdaptable and flexibleAbility to work well in a teamCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring For Customer service voice For the One of the Biggest Bank, inbound calls & chat Day to day banking queries of 12th and above +Min 1year BPO Customer service experience Location-Gurgaon salary up to 40k in hand Call/ WhatsApp Aarav@7827642775 Required Candidate profile UG And above Min 1 year experience Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Both side cabs Perks and benefits Both side cabs 70% day shift medical Insurance

Hiring For Customer service voice For the financial process 12th and above + Min 1year BPO Customer service experience Excellent spoken English required Location-Gurgaon salary up to 40k in hand cabs in odd hours Call/ WhatsApp Viraj@ 8294897343 Required Candidate profile Graduate /UG Min 1 year experience Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Both side cabs Perks and benefits Both side cabs 70% day shift medical Insurance

Domestic Customer Service (Voice Process) Location: Gurgaon Shift: Day Shift | 6 Days Working Salary: Up to 30k CTC Eligibility: Freshers & Experienced both welcome Requirement: Above Average Communication Skills (English & Hindi) Anshuk-9942180221 Required Candidate profile Any Graduate/ UG Fresher and Experience Excellent communication in English and Hindi Work from Office DAY Shift 6Days Working Location- Gurgaon Perks and benefits Day shift IJP Unlimited incentive

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Coordinate MD support team, manage VIP escalations and feedback, ensure service excellence, drive continuous improvement & align with client expectations. Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for HR domainTicketing tools (ServiceNow and Workday)Stakeholder ManagementReportingService Design Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for 1. Excellent communication skills - Written & Verbal2. Tech proficiency and knowledge on AI platforms & tools3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleProblem-solving skillsAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsUnique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minuteRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Provide white-glove support to MDs, manage sensitive requests & ensure high satisfaction.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Executive SupportDiscretionEmpathyHigh touch service orientationHR domainTicketing Tools (ServiceNow and Workday) Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role- Customer Support Representative 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833 HR Anugrah:7737536478

We are looking for a data-driven CRM Analyst to boost customer acquisition, retention, and lifecycle value. You’ll lead A/B testing, analyse campaign impact, automate reports, & streamline messaging across email, SMS, and more to drive key insights. Required Candidate profile Strong analytical skills and ability to create and deliver reports. Experience with CRM tools. Knowledge of A/B testing methodologies and campaign optimisation. Strong communication skills

Hiring For Customer service voice For the financial process 12th and above + Min 1year BPO Customer service experience Excellent spoken English required Location-Gurgaon salary flat 40k in hand cabs in odd hours Call/ WhatsApp Aarav @7827642775 Required Candidate profile Graduate /UG Min 1 year experience Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Both side cabs Perks and benefits Both side cabs 70% day shift medical Insurance

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Finance Analyst – Customer Job Description Scope of Management Responsibility: As part of the Finance team that supports the Customer Business Unit this role supports a Finance Business Partner providing timely and accurate financial reporting and data driven analytical support. Whilst the role functionally reports up within Finance the ability to build strong relationships with the business and other support functions is key. Duties and Responsibilities: Proactively and with a degree of independence complete the monthly reporting deliverables to the required deadlines, including the FTEs, Labour, and Non/Labour reports Provide accurate reporting and insightful analysis as required Investigate and explain variances to forecast (month), plan (year to date) and prior year. Providing insight and context as required. Support the preparation and interpretation of financial plans and forecasts Answering queries from Finance Business Partners and business managers Contribute to improving reporting processes data quality and data capture across multiple platforms. Verifying data accuracy and consistency Liaise, communicate, and work in collaboration across the finance community Ad hoc financial analysis and investigation Knowledge and Experience: Business / Strategic Impact Timely submission of data, reports and analysis High standard of outputs with no errors or corrections Insightful analysis that enable data driven decision making Skills and Abilities: High degree of accuracy in all activities Ability to communicate effectively Able to develop strong relationships and work collaboratively with key contacts across Keyloop Strong time management and multi-tasking skills Ability to work remotely with teams of different cultures Ability to work under pressure, displaying positive attitude as a team player Strong command of English Ability to adhere to finance policies and procedures Qualifications required: Role ideal for candidates wanting to study or part qualified CIMA, ACCA, ACA etc. Strong command of Excel and ideally Power BI Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .