Customer Advisor

Job Description

We are looking for Customer support agent to look after customer concerns related to order purchased and general queries of our website. Answer inbound calls and in some cases generate outbound calls to follow up on customer complaints. Communicate with current and potential customers via telephone and email. To communicate with the customer in the language the customer is comfortable in. Record all the transaction in CRM and have a good understanding of the software. To abide by the answers handbook of FAQs provided by the firm to resolve the customer query. Accessing customer complaint ID, document personal information to create and update customer records. Ensure customer satisfaction and assist in helping for multiple concerns the customer have. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Fast typing speed and quick in handling multiple windows on the desktop to multitask for the customer s concerns. Always maintain a courteous and calm manner to de-escalate stressful situations. Job Title: Customer Advisor Employment type: Full Time Departments: Call Centre Job Locations: Nagpur Number of openings: 2 Experience (years): 1-3 Qualification: Graduate Seniority Level: Executive Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Stay Connected With Us! Contact Info Plot No.33, Shankar Nagar, East WHC Road, Nagpur- 440010, Maharashtra Quick Links Our Locations Indore (C21 Mall) - 0731 2574019 / 20 Indore (MG Road) - 0731 2511701 / 02 Indore (Phoenix Citadel Mall) - 0731 6744461 / 62 Indore (Annapurna) - 0731 3125941 / 0731 3510308 Bhopal (DB City Mall) - 0755 6644561 / 62 Bhopal (Vidya Nagar) - 0755 3511020 / 21 Nagpur (Civil Lines) - 0712 2521511 / 12 Nagpur (VR Mall) - 0712 6917877 / 78 Nagpur (WHC) - 0712 3588339 / 41 Nagpur (London Street) - 0712 2950293 / 99 Raipur (Ambuja Mall) - 0771 4701114 / 15 Bhilai (Supela) - 0788 3500430 / 31 Jalgaon (Pratap Nagar) - 0257 2998339 / 40 Akola (Shakambari Square) - 0724 2991473 / 75 Chhatrapati Sambhajinagar (Akashwani Chowk) - 0240 2351511 / 12 Chandrapur (Swastik Complex) - 07172 465756 / 07172 465430