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Customer A

0 - 31 years

1 - 3 Lacs

Okhla, Delhi-NCR

Posted:3 days ago| Platform: Apna logo

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Skills Required

support chat service development documentation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance via phone, email, or chat. You’ll play a vital role in ensuring customer satisfaction and maintaining our high service standards. Key ResponsibilitiesRespond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and provide appropriate solutions or alternatives. Escalate complex issues to the relevant internal departments. Follow up with customers to ensure their technical issues are resolved. Maintain detailed records of customer interactions and feedback. Meet performance targets for response time, resolution rate, and customer satisfaction. Contribute to the development of customer support procedures and documentation.

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Okhla, Delhi-NCR

Experience: Not specified

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INR 1 - 3 Lacs

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