CSR - Customer Service Representative

Location: Bangalore
Employment Type: Full-Time
Experience: Freshers and Experienced Candidates Welcome
Education: Graduate or Undergraduate (based on language and salary requirements)

Job Overview

We are hiring Customer Support Executives for voice and non-voice processes in the telecom and banking sectors. The role involves handling customer queries, providing accurate information, resolving complaints, and ensuring high customer satisfaction across various service lines.

Languages Required

• English (mandatory for all roles)
• Plus any one or more of the following: Hindi, Tamil, Kannada, Malayalam, Gujarati, Punjabi, Marathi, Bengali

Working Days & Week Offs

• 5 or 6 working days per week (based on project)
• 1 or 2 rotational week offs or fixed Sunday off (depending on the process)

Salary Range

• ₹12,500 to ₹20,000 Take Home
• Performance-based incentives up to ₹2,000 available in select roles
• Final salary will be based on communication skills, experience, language proficiency, and interview performance

Eligibility Criteria

• Graduates preferred for most roles
• Undergraduates accepted for selected positions
• Good communication skills in English and selected regional languages
• Basic computer knowledge
• Willingness to work in rotational shifts and offs

Key Responsibilities

• Answer customer calls or messages professionally
• Resolve queries regarding telecom or banking services
• Provide accurate information and maintain customer satisfaction
• Document interactions and follow communication procedures
• Meet performance targets including quality, productivity, and customer satisfaction

Benefits

• Competitive take-home salary
• Incentives based on performance (where applicable)
• Career growth opportunities with leading telecom and banking brands
• Supportive team and work environment

Job Type: Full-time

Pay: ₹12,500.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person