CSM Senior Developer - ServiceNow

Job Description

We are hiring a Senior ServiceNow Developer (CSM) for our prestigious client T-Mobile , to be based in Bangalore . The ideal candidate will have deep expertise in ServiceNow, with a strong focus on Customer Service Management (CSM) module, along with hands-on development and integration experience. The role demands a highly skilled and independent professional who thrives in a collaborative, Agile environment. Key Responsibilities: Develop, administer, and configure the ServiceNow CSM module including customizations and portal enhancements Lead the implementation and customization of Service Portal , widgets, UI scripts, macros, and client-side scripting Design and build advanced ServiceNow solutions , workflows, and automation using Flow Designer Integrate ServiceNow with third-party platforms using REST/SOAP APIs , Data Sources, and Import Sets Develop business rules, ACLs, client scripts, catalog forms, and UI policies Collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions Ensure adherence to coding standards, best practices, and quality guidelines Create and maintain technical documentation and participate in Agile ceremonies Technical Skills Required: Minimum 5 years of ServiceNow development experience; 3+ years specifically in CSM Strong knowledge of JavaScript, HTML, CSS, AngularJS Expertise in REST API integrations Proficient in building and customizing ServiceNow Service Portal Experience in Flow Designer , automation flows, and integrations Deep understanding of CSM processes, use cases, and configurations Familiar with ServiceNow security model including ACLs and roles Mandatory Skill: Customer Service Management (CSM) Module in ServiceNow Additional Requirements: Excellent communication skills Strong problem-solving and debugging capabilities Team player with the ability to work independently and under minimal supervision