CSM - EV Sales - BUS

Job Description

Job Summary: The Customer Success Manager (CSM) - EV Sales (Bus) will be the primary post-sales point of contact for our EV bus clients. This role is crucial for ensuring our customers successfully integrate, operate, and maximize the value from their electric bus fleets. The CSM will build strong relationships, provide technical guidance, troubleshoot operational challenges, and act as a bridge between the client and our internal teams (sales, service, R&D) to ensure high customer satisfaction and drive long-term partnerships in the evolving EV bus market. Responsibilities: Client Onboarding & Training: Lead the onboarding process for new EV bus clients, ensuring smooth vehicle delivery and initial setup. Provide comprehensive training to client's fleet managers, maintenance teams, and drivers on EV bus operation, charging protocols, basic maintenance, and safety procedures. Relationship Management: Develop and nurture strong, long-term relationships with key client stakeholders, including fleet owners, transport managers, and operational teams. Regularly engage with clients to understand their evolving needs, operational challenges, and overall satisfaction with our EV bus solutions. Technical Support & Issue Resolution: Act as the first point of contact for client technical inquiries and operational issues related to EV buses and associated charging infrastructure. Coordinate effectively with the service, technical support, and engineering teams to ensure timely diagnosis and resolution of client issues. Proactively identify potential operational bottlenecks and provide solutions to ensure maximum uptime of the EV bus fleet. Performance Monitoring & Optimization: Monitor the performance data of deployed EV bus fleets (e.g., range, battery health, charging efficiency, uptime) and provide insights and recommendations to clients for optimal operation. Help clients understand and utilize telematics data and fleet management systems effectively. Value Realization & Expansion: Demonstrate the value and ROI of our EV bus solutions to clients, helping them achieve their operational and sustainability goals. Identify opportunities for up-selling (e.g., additional buses, enhanced charging solutions) and cross-selling (e.g., service contracts, software upgrades) within existing accounts. Feedback Loop: Gather valuable customer feedback, operational data, and market insights, relaying them to product development, R&D, and sales teams to drive continuous product and service improvement. Customer Retention & Advocacy: Ensure high customer satisfaction, leading to renewals, expanded contracts, and positive client referrals. Convert satisfied customers into advocates for our EV solutions. Local Market Expertise: Understand the specific operational environment, infrastructure challenges, and regulatory landscape for electric buses in Nashik and Maharashtra.