CSE (Customer Support Executive)

1 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position: Executive/Sr. Executive – Customer Service Operations

Job Summary:
We are seeking a Customer Service Executive (CSE) to manage customer queries, onboard clients, and ensure high satisfaction through effective communication and problem-solving.

Must be fluent in English and Kannada.

Key Responsibilities:

  • Handle outbound/inbound customer calls to provide product/service info and ensure smooth onboarding.
  • Build customer relationships through clear, empathetic, and solution-focused communication.
  • Ensure timely updates of customer ads on platforms (e.g., Sulekha) with 100% quality adherence.
  • Maintain accurate customer records in CRM and follow up on pending issues within TAT.
  • Conduct welcome/activation calls and collect positive ratings post-onboarding.
  • Identify and help fix recurring issues via process/system improvements.

Work Schedule:

  • 5-day week with alternate Saturdays; rotational shifts (10 AM–9 PM).
  • Willingness to support during weekends/holidays during peak business periods (with comp off).

Requirements:

Professional & Skills:

  • Fresher or 1+ years in customer service.
  • Strong communication, problem-solving, and documentation skills.
  • Basic MS Excel, Word, and CRM familiarity.
  • Inbound and outbound call handling experience.

Personal:

  • Polite, empathetic, calm under pressure.
  • Strong interpersonal and active listening skills.
  • Ambitious, flexible, and customer-centric.

Note: No travel required. Experience in a similar customer service role is preferred.

Let me know if you want an even more summarized version or a version tailored for a job portal.

Here’s the rewritten version of the language requirement:

Languages Required:
Must be fluent in English and Kannada.

Share your resume to: [email protected]
Or WhatsApp: 9600272616

Job Type: Full-time

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 9600272616

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