CSE (Customer Support Executive)

Position: Executive/Sr. Executive – Customer Service Operations

Job Summary:
We are seeking a Customer Service Executive (CSE) to manage customer queries, onboard clients, and ensure high satisfaction through effective communication and problem-solving.

Must be fluent in English and Kannada.

Key Responsibilities:

• Handle outbound/inbound customer calls to provide product/service info and ensure smooth onboarding.
• Build customer relationships through clear, empathetic, and solution-focused communication.
• Ensure timely updates of customer ads on platforms (e.g., Sulekha) with 100% quality adherence.
• Maintain accurate customer records in CRM and follow up on pending issues within TAT.
• Conduct welcome/activation calls and collect positive ratings post-onboarding.
• Identify and help fix recurring issues via process/system improvements.

Work Schedule:

• 5-day week with alternate Saturdays; rotational shifts (10 AM–9 PM).
• Willingness to support during weekends/holidays during peak business periods (with comp off).

Requirements:

Professional & Skills:

• Fresher or 1+ years in customer service.
• Strong communication, problem-solving, and documentation skills.
• Basic MS Excel, Word, and CRM familiarity.
• Inbound and outbound call handling experience.

Personal:

• Polite, empathetic, calm under pressure.
• Strong interpersonal and active listening skills.
• Ambitious, flexible, and customer-centric.

Note: No travel required. Experience in a similar customer service role is preferred.

Let me know if you want an even more summarized version or a version tailored for a job portal.

Here’s the rewritten version of the language requirement:

Languages Required:
Must be fluent in English and Kannada.

Share your resume to: [email protected]
Or WhatsApp: 9600272616

Job Type: Full-time

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9600272616