Position: Executive/Sr. Executive – Customer Service Operations Job Summary: We are seeking a Customer Service Executive (CSE) to manage customer queries, onboard clients, and ensure high satisfaction through effective communication and problem-solving. Must be fluent in English and Kannada . Key Responsibilities: Handle outbound/inbound customer calls to provide product/service info and ensure smooth onboarding. Build customer relationships through clear, empathetic, and solution-focused communication. Ensure timely updates of customer ads on platforms (e.g., Sulekha) with 100% quality adherence. Maintain accurate customer records in CRM and follow up on pending issues within TAT. Conduct welcome/activation calls and collect positive ratings post-onboarding. Identify and help fix recurring issues via process/system improvements. Work Schedule: 5-day week with alternate Saturdays; rotational shifts (10 AM–9 PM). Willingness to support during weekends/holidays during peak business periods (with comp off). Requirements: Professional & Skills: Fresher or 1+ years in customer service. Strong communication, problem-solving, and documentation skills. Basic MS Excel, Word, and CRM familiarity. Inbound and outbound call handling experience. Personal: Polite, empathetic, calm under pressure. Strong interpersonal and active listening skills. Ambitious, flexible, and customer-centric. Note: No travel required. Experience in a similar customer service role is preferred. Let me know if you want an even more summarized version or a version tailored for a job portal. Here’s the rewritten version of the language requirement: Languages Required: Must be fluent in English and Kannada . Share your resume to: [email protected] Or WhatsApp: 9600272616 Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9600272616

Digital Customer Support Executive About Pro-Manage: Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, and CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Exp :1+ years Job Description & Expectations: We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage. Responsibilities:  Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.  Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.  Onboarding clients by confirming documents and claiming google listings and maintaining client database.  Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings  Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value. Key Skills:  Effective Task Execution: o Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion. o Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.  Data Management Proficiency: o Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous record keeping and regular verification processes.  Communication and Collaboration: o Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members. o Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.  Time Management and Task Completion: o Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines. o Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments Education, Professional and Personal Attributes  Any graduation is preferred.  Good knowledge of English  Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.  A resource who can be trained in Digital marketing or with a basic digital marketing skills  Should possess an innate love of data and ability to see new patterns that impact business  Positive, initiative driven and passionate about digital marketing  Result oriented, entrepreneurial and self-motivated  Ambitious and flexible Other aspects  Reporting to Manager/Sr. Manager  Must be based out of Chennai with no travel involved Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person