Lead Generation Executive (US/CAN/UK/AUZ/NZ) Mantras2success Consultants

1.0 - 2.0 years

5 - 8 Lacs

Ahmedabad, Gujarat, India

On-site

Key Responsibilities: Conduct market research to identify potential clients (e.g., accounting firms, SMEs, CPAs, IT companies, startups, real estate developers, etc.) in the US, Canada, UK, Europe, Australia, and New Zealand. Generate and qualify leads via LinkedIn , email marketing , and cold outreach . Build and maintain a database of prospective clients using CRM tools . Collaborate with the sales & BD team to create tailored outreach strategies. Execute outbound campaigns and follow up on marketing inquiries. Schedule discovery calls and demos for the business development team. Monitor and report performance metrics (e.g., open rates , response rates , conversions , etc.). Create and optimize email sequences, LinkedIn InMail scripts , and marketing collateral. Stay updated on competitors and industry trends in the outsourcing and accounting space. Qualifications & Skills: Bachelor's degree in Marketing, Business Administration, or a related field. 1-3 years of experience in lead generation, business development, or marketing roles, preferably in the B2B or outsourcing industry. Proven experience in targeting international markets , especially the US, UK, Canada, Europe, Australia, and New Zealand. Hands-on experience with LinkedIn Sales Navigator , Apollo , HubSpot , or similar CRM tools . Excellent written and verbal communication skills . Ability to work independently and manage time effectively. Familiarity with accounting/financial services is a plus, but not mandatory. Preferred Qualities: Self-starter with a proactive and target-driven approach. Strong research and analytical abilities. Tech-savvy with the ability to learn new tools quickly. Comfortable working across time zones (if required for client follow-ups). Compensation and Benefits: Career growth opportunities in a fast-growing company . Performance-based incentives and bonuses .

Posted 6 days ago

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Team Lead - CST Paytm

4.0 - 6.0 years

4 - 6 Lacs

Noida, Uttar Pradesh, India

On-site

Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size - 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first contact resolution). Manage team schedules and ensure adequate staffing levels. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to enhance the customer experience. Operational Excellence: Monitor key performance indicators (KPIs - CSAT, Re-Open, Repeat, FRT, ART, Service level adherence) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Strong collaboration with other departments (e.g., Business Development Team, Bus operators/Movie Operators, product, engineering) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service and bus operations. Key Account Management (KAM): Build and maintain strong relationships with key bus/Movies operator partners. Act as the primary point of contact for assigned bus operators. Address customer concerns and proactively identify opportunities to improve by collaborating with Bus partners/Cinema operators. Work with the Business Development team and Partners to ensure seamless integration and smooth operations. Negotiate service level agreements (SLAs) and ensure compliance. Reporting and Analysis: Prepare regular reports on team performance, customer experience metrics, and KAM activities. Analyse data to identify trends and insights that can be used to improve customer service, operational efficiency, and operator relationships. Use data to make informed decisions about resource allocation, process improvements, and KAM strategies. Qualifications: Bachelor's degree in a related field preferred. Proven experience in managing and leading a team. Sound knowledge of operations management principles and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Experience in a Key Account Management (KAM) role is essential. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Posted 1 week ago

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