2 Critical Infrastructure Jobs

Job Title: Critical Infrastructure Engineer Level 2 Location: Navi Mumbai - Airoli Experience: 3 to 7 years Department: Infrastructure Operations / Facilities Engineering Reports To: Infrastructure Manager / Senior Facilities Manager Job Summary: We are seeking a detail-oriented and proactive Critical Infrastructure Engineer with 37 years of experience in monitoring and maintaining critical infrastructure systemsspecifically power and HVAC systems. The role demands real-time system monitoring, incident response, preventive maintenance tracking, and compliance documentation to ensure optimal uptime and performance in a high-availability environment. Key Responsibilities: 1. Monitoring Power Systems Continuously monitor power distribution systems (UPS, generators, electrical panels) for performance and uptime. Track power usage and efficiency; identify and report anomalies such as voltage fluctuations or overload conditions. 2. Monitoring HVAC Systems Monitor HVAC infrastructure (CRACs, air handlers, chilled water systems) to maintain optimal equipment room temperature and humidity. Ensure efficient cooling performance and identify early signs of wear or inefficiencies. 3. Real-Time Alerts & Incident Response Configure real-time alerts for system failures, threshold breaches, or degradation in performance. Act immediately on alerts by performing diagnostics and escalating to relevant stakeholders when necessary. 4. Data Logging & Reporting Maintain accurate and detailed logs of system performance, anomalies, and interventions. Prepare daily, weekly, and monthly reports on infrastructure health and incident status for internal use and audits. 5. Troubleshooting & Issue Resolution Analyze and identify root causes of issues or failures in critical systems. Collaborate with vendors and technical teams for prompt resolution and preventive action. 6. Incident Documentation Ensure complete documentation of incidents, diagnostics, and corrective actions taken. Analyze incident trends to identify recurring problems and propose long-term solutions. 7. Preventive Maintenance Monitoring Track preventive maintenance schedules and ensure timely execution to avoid downtime. Set up alerts for upcoming maintenance tasks and coordinate with maintenance teams or vendors. 8. Compliance & Audit Support Monitor systems to ensure adherence to regulatory and industry standards (energy efficiency, environmental norms). Assist during audits and provide required documentation and reports. Qualifications & Requirements: Bachelors degree or diploma in Electrical Engineering, Mechanical Engineering, or related field. 37 years of experience in infrastructure monitoring (power and HVAC systems). Hands-on experience with monitoring tools, sensors, and SCADA systems is preferred. Familiarity with data centers or high-availability environments is an added advantage. Soft Skills & Competencies: Strong analytical and troubleshooting skills. Excellent documentation and incident tracking abilities. Calm and composed approach to problem-solving in high-pressure scenarios. Effective verbal and written communication skills in English. Ability to work collaboratively with cross-functional technical and vendor teams. Work Environment: Rotational shift duties and on-call availability may be required based on the criticality of the systems monitored.

OVERALL ROLE This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement works every time, while maintaining safe working practices throughout all we do. The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future On time resolution for any sort of Engineering problem to enhance Occupant Experience Escalate technical issues where required Commitment to deliver the best level of service every time through attention detail Identify opportunities to improve technical service delivery to benefit the Workspace Trusted partner to deliver all GRE requirements aligned to GRE OE codes Strive for Continuous Improvement implementation Manage the Engineers & Technician proactively Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Functional operational control to deliver excellence every time Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Implement and manage the change control process Be able to resolve problems and improve operations Client/Stakeholder Management (in support of the Technical Services Lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Communicate effectively with Clients and vendors at the ground level to create customer delight Work with all related parties on time delivery of all contracted services Leadership / Staff Management/ Team Participation Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the clients expectation and Business goal Operational Management Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to clients operation Co-ordinate with Building Facility Managers & the Business Units on Project issues Need to govern day to day set operational practices Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings Co-ordinate with Building operation teams to set up the best maintenance standards and practices Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Contribute to the Monthly Management Report To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment Prepare thought through risk assessments for self-delivery Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services Ensure to meet all service deliverables SLAs and KPIs When necessary raise risks to Workspace Experience Site Lead for further investigation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Escalate reoccurring problem and possible solutions to Engineering and Workspace team Located on site at the clients offices Mobile as required to cover multiple sites Managing all technical service contracts, including inspections and quality management of service delivery Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Share best practices and new ideas to further support the Workspace Experience Team Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to clients operation Co-ordinate with Building Managers & the Business Units on Project issues Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Deliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment Follow the SOP/EOP and training program for staff Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment IDEAL EXPERIENCE Excellent verbal and written communication skills In-depth technical knowledge and having analytic skill set Fluent in English (verbal), Hindi and the local language Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Ability to effectively communicate and interact with all levels of people Must have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum 10 years experience in MEP operation. Masters in Facility/Operational Management will be added advantage. Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focussed and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures