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0.0 - 4.0 years

0 Lacs

noida, uttar pradesh

On-site

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Process Associate - Claims In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound). Responsibilities Critically analyze the claim file & the received demand package to identify any pendency Communicate with 3rd parties to negotiate on the settlement amount Liaison with internal Claims partners to further investigate on the claim file Answer incoming telephone calls from third parties in relation to the demands sent by them Ensure that assigned targets in accordance with SLA metrics are met Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics Provide relevant process reports on a timely basis Ensure adherence to established attendance schedules & company policies and procedures. Qualifications Minimum qualifications B.com/ BBA/BA/ BSC (Any Non Tech Graduate) Freshers are eligible Preferred Qualifications Able to demonstrate empathy while improving chance to create rapport with the customer. Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business Voice Customer Service experience Good knowledge of using Excel, MS Access Database Proficient in English language- both written and oral Insurance client experience will be an added advantage Job Process Associate Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 6, 2025, 2:13:05 PM Unposting Date Apr 5, 2025, 6:29:00 PM Master Skills List Operations Job Category Full Time,

Posted 6 days ago

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1.0 - 4.0 years

3 - 16 Lacs

Kolkata, West Bengal, India

Remote

Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more We are seeking an SME (Subject Matter Expert) in Literature to join our team and contribute to AI-driven educational content. This is a remote, flexible opportunity where you can use your expertise in literature to refine AI systems focused on literature education and content generation. Key Responsibilities:. Annotate and evaluate AI-generated Literature content, ensuring alignment with academic standards and relevant literary concepts. Provide detailed, student-friendly explanations of literary works, authors, genres, and critical analysis. Design prompts and assess AI-generated responses for clarity, relevance, and literary accuracy. Collaborate with cross-functional teams to integrate literary expertise into AI systems, enhancing their understanding of key literary themes and concepts. Provide feedback to improve AI responses, ensuring that they are accurate, engaging, and educational for learners. Stay updated with the latest trends in literary studies, including modern literary theory, genres, and notable literary works. Required Qualifications:. Bachelors or Masters degree in Literature, English, or a related field. In-depth knowledge of classical and modern literature, including literary analysis, authors, and literary periods. Strong communication skills and a passion for teaching and literature. Prior experience in tutoring or teaching literature is a plus. Familiarity with AI and educational technologies is a bonus. Collaborative, fast-paced, and innovative work environment.

Posted 2 weeks ago

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1.0 - 5.0 years

3 - 16 Lacs

Kolkata, West Bengal, India

Remote

Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more We are seeking an SME (Subject Matter Expert) in Literature to join our team and contribute to AI-driven educational content. This is a remote, flexible opportunity where you can use your expertise in literature to refine AI systems focused on literature education and content generation. Key Responsibilities:. Annotate and evaluate AI-generated Literature content, ensuring alignment with academic standards and relevant literary concepts. Provide detailed, student-friendly explanations of literary works, authors, genres, and critical analysis. Design prompts and assess AI-generated responses for clarity, relevance, and literary accuracy. Collaborate with cross-functional teams to integrate literary expertise into AI systems, enhancing their understanding of key literary themes and concepts. Provide feedback to improve AI responses, ensuring that they are accurate, engaging, and educational for learners. Stay updated with the latest trends in literary studies, including modern literary theory, genres, and notable literary works. Required Qualifications:. Bachelors or Masters degree in Literature, English, or a related field. In-depth knowledge of classical and modern literature, including literary analysis, authors, and literary periods. Strong communication skills and a passion for teaching and literature. Prior experience in tutoring or teaching literature is a plus. Familiarity with AI and educational technologies is a bonus. Collaborative, fast-paced, and innovative work environment.

Posted 2 weeks ago

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