Job
Description
You will play a crucial role in mitigating risk and preventing loss in a production environment by handling potential credit abuse and credit bust out for Business and Consumer accounts at American Express. This involves making both Inbound & Outbound calls to card members, collaborating with the team to enhance analytical skills, and identifying trends in card utilization behavior. Your responsibilities will include handling cases and conducting analysis on accounts to detect potential fraudulent activities by card members that could cause financial loss to American Express. As a Specialist in this role, you will also be involved in managing the aging of the CBO portfolio and supporting both inbound & outbound volume. Successful specialists must possess the ability to swiftly analyze account information and uncover hidden insights within the data. A minimum qualification of being a graduate with at least 1 year of experience in international contact centers is required. While collections experience is desired, it is not mandatory. Additionally, strong analytical, decision-making, and problem-solving skills are essential for this position. Being multi-skilled across card platforms/products is preferable, along with demonstrated dependability, self-motivation, and change management abilities. You should have the capability to work effectively within a team environment as well as independently. Integrity, adaptability to a fast-paced metric-driven environment, proficient multitasking skills, and familiarity with working in a window environment are key attributes for success in this role. American Express values the well-being of its colleagues and their families and offers a comprehensive benefits package to support their holistic health. This includes competitive base salaries, bonus incentives, financial-well-being and retirement support, and various medical, dental, vision, life insurance, and disability benefits based on location. The company also provides a flexible working model with hybrid, onsite, or virtual arrangements, depending on the role and business requirements. Generous paid parental leave policies, access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and career development and training opportunities are some of the additional benefits provided to ensure the well-being and growth of its employees. Join Team Amex and together, let's lead the way in upholding the company's values and commitment to providing the world's best customer experience every day with integrity and inclusivity.,
